Professionalism

What are soft skills?

• Skills that involve emotional intelligence and are important in medical office

• Skills necessary for smooth functioning of workplace that are neither cognitive nor psychomotor and that display professionalism of the employee

• Technical skills required to perform specific job tasks

• Skills related to physical activities and coordination in the workplace

What are affective skills?

• Skills that involve logical thinking and problem-solving

• Skills that are related to physical strength and endurance

• Behaviors that come from feelings and emotions; truly important in medical office

• Skills that involve the use of machinery and equipment

What does a physician-employer expect from an employee in terms of professional competence?

• Expertise in computer programming and software development

• Competence in performing procedures, understanding anatomy and physiology, and using medical terminology

• Skills in financial analysis and accounting

• Proficiency in foreign languages and international relations

According to the learning material, which of the following is NOT a characteristic that a physician needs to exhibit as part of their professionalism?

• Arriving at work on time

• Prioritizing problems

• Seeking communication with others

• Avoiding critical thinking

What does tact refer to in the context of professional qualities of a medical assistant?

• The ability to perform medical procedures with precision

• Sensitivity in dealing with others or with difficult issues

• The knowledge of medical terminology and jargon

• The ability to work long hours without supervision

What is meant by diplomacy as a professional quality of a medical assistant?

• The ability to speak multiple languages

• The skill in handling negotiations without creating hostility

• The capacity to organize patient records efficiently

• The expertise in administering medications

How is courtesy defined in the context of professional qualities of a medical assistant?

• The ability to diagnose patients accurately

• The skill in operating medical equipment

• Politeness in your attitude and behavior toward others

• The proficiency in medical research and studies

What does respect mean in the context of professional qualities of a medical assistant?

• The ability to perform tasks efficiently

• The belief and attitude that someone is important and should be treated in an appropriate way

• The skill to diagnose medical conditions accurately

• The capacity to work long hours without supervision

What is meant by dignity as a professional quality of a medical assistant?

• The ability to maintain confidentiality of patient information

• The skill to communicate effectively with patients and staff

• Calm, serious, and controlled behavior that makes people respect you

• The talent for managing multiple tasks simultaneously

What does integrity involve for a medical assistant?

• Prioritizing tasks according to urgency

• Honesty and having strong moral principles

• Being punctual and reliable at all times

• Keeping the workplace organized and clean