CHAPTER 10 - ORGANIZATIONAL DESIGN

________ is the formal arrangement of jobs within an organization.

• A) Organizational structure

• B) Organizational design

• C) Work specialization

• D) Departmentalization

Organizational design is based on decisions about ________.

• A) work specialization and mechanisms

• B) centralization and matrices

• C) strategy and structure

• D) chain of command and span of control

In describing the degree to which tasks in an organization are divided into separate jobs,

managers use the term ________

• A) departmentalization

• B) work specialization

• C) span of control

• D) chain of command

Which statement accurately defines work specialization?

• A) It clarifies who reports to whom.

• B) The degree to which tasks are grouped together.

• C) Individual employees specialize in doing part of an activity rather than the entire activity.

• D) Jobs are ranked relative only to their worth or value to the businesses.

On what basis are jobs grouped in order to accomplish organizational goals?

• A) Centralization

• B) Formalization

• C) Departmentalization

• D) Coordination

Functional departmentalization groups jobs by ________.

• A) tasks they perform

• B) type of customer they serve

• C) territories they serve

• D) products or services they manufacture or produce

Departmentalization based on ________ groups' jobs is based on the territory or physical

location.

• geographic

• functional

• matrix

• product

________ departmentalization is based on the product or customer flow through the

organization.

• Product

• Process

• Process

• Organizational structure

What kind of departmentalization would be in place in a government organization where

different public service responsibilities are divided into activities for employers, children, and the disabled?

• Customer

• Product

• Outcome

• Geographic

________ departmentalization is used more in recent years to better monitor the needs of

customers and to respond to changes in those needs

• Needs-based

• Functional

• Customer

• Process