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SUE20021 Topic 1.1: Manage Messages Effectively

Authored by Nur Kamarazaman

English

University

Used 1+ times

SUE20021 Topic 1.1: Manage Messages Effectively
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9 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Receptionist: Good afternoon. This is Sara from Sega Holdings speaking. How may I help you?

Bianca: .......................

What should Bianca say next?

Thank you so much. Goodbye.

Good morning. I'm Bianca. May I talk to Mr. Ryder, please?

Good afternoon. My name is Bianca. May I talk to Mr. Ryder, please?

Sure, that would be great.

2.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Bianca: Good afternoon. My name is Bianca. May I speak to Mr. Ryder, please?
Receptionist: ................................

What should the receptionist say next?

Could I put you on hold for a moment? I will check if he is available or not.

I will let you know you called.

OK. Would you like to leave a message for Mr. Ryder?

OK. Is there anything else?

3.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Sara: Could I put you on hold for a moment? I will check if he is available or not.

Bianca: ..............................................

What should Bianca say next?

Tell him I would like to meet him tomorrow.

Sure. Thank you.

I'm very sorry.

Can you pass him a message?

4.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Bianca: Sure. Thank you.

Sara: ...................................... I'm afraid he called in sick this morning.

Choose the correct expression to fill in the blank.

Can I call you later?

That's bad.

Good news.

I'm sorry.

5.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Sara: I'm sorry. I'm afraid he called in sick this morning. May I know who's calling and how I can reach you?

Bianca: .....................................................

What should Bianca say next?

My name is Bianca Jones.

Bianca Jones.

My name is Bianca Jones. You can reach me at 012-5705778.

You can reach me at 012-5705778.

6.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Bianca: My name is Bianca Jones. You can reach me at 012-5705778.

Receptionist: Let me confirm it. Is your name Becca Jones?

Bianca: ...........................................

What should Bianca say next?

Yes, that is correct.

That's wrong.

It's Bianca.

It's Bianca. B-I-A-N-C-A.

7.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Bianca: It's Bianca. B-I-A-N-C-A.

Receptionist: Oh, my apologies. I'll correct that for you. ____________________

Choose the correct answer to fill in the blank.

Well, Mr. Ryder's not in. Please call again later.

Would you like to leave a message for Mr. Ryder?

Will you take a message?

Do you want to write a message?

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