SUE20021 Topic 1.1: Manage Messages Effectively

Receptionist: Good afternoon. This is Sara from Sega Holdings speaking. How may I help you?

Bianca: .......................

What should Bianca say next?

• Thank you so much. Goodbye.

• Good morning. I'm Bianca. May I talk to Mr. Ryder, please?

• Good afternoon. My name is Bianca. May I talk to Mr. Ryder, please?

• Sure, that would be great.

Bianca: Good afternoon. My name is Bianca. May I speak to Mr. Ryder, please?
Receptionist: ................................

What should the receptionist say next?

• Could I put you on hold for a moment? I will check if he is available or not.

• I will let you know you called.

• OK. Would you like to leave a message for Mr. Ryder?

• OK. Is there anything else?

Sara: Could I put you on hold for a moment? I will check if he is available or not.

Bianca: ..............................................

What should Bianca say next?

• Tell him I would like to meet him tomorrow.

• Sure. Thank you.

• I'm very sorry.

• Can you pass him a message?

Bianca: Sure. Thank you.

Sara: ...................................... I'm afraid he called in sick this morning.

Choose the correct expression to fill in the blank.

• Can I call you later?

• That's bad.

• Good news.

• I'm sorry.

Sara: I'm sorry. I'm afraid he called in sick this morning. May I know who's calling and how I can reach you?

Bianca: .....................................................

What should Bianca say next?

• My name is Bianca Jones.

• Bianca Jones.

• My name is Bianca Jones. You can reach me at 012-5705778.

• You can reach me at 012-5705778.

Bianca: My name is Bianca Jones. You can reach me at 012-5705778.

Receptionist: Let me confirm it. Is your name Becca Jones?

Bianca: ...........................................

What should Bianca say next?

• Yes, that is correct.

• That's wrong.

• It's Bianca.

• It's Bianca. B-I-A-N-C-A.

Bianca: It's Bianca. B-I-A-N-C-A.

Receptionist: Oh, my apologies. I'll correct that for you. ____________________

Choose the correct answer to fill in the blank.

• Well, Mr. Ryder's not in. Please call again later.

• Would you like to leave a message for Mr. Ryder?

• Will you take a message?

• Do you want to write a message?

Bianca: Sure. That would be great. ___________________. It starts at 6 p.m. and the theme is "Black and Gold". He can bring some drinks if he wants to.

Choose the correct answer to fill in the blank.

• I would like to invite him to our company's lunch party tomorrow.

• I would like to invite him to a team meeting tomorrow.

• I would like to invite him to a team-building program tomorrow.

• I would like to invite him to our company's dinner party tomorrow.

Bianca: Sure. That would be great. I would like to invite him to our company's dinner party tomorrow. It starts at 6 p.m. and the theme is "Black and Gold". He can bring some drinks if he wants to.

Sara: .................................................

What should the receptionist say next?

• Thank you.

• Alright. I will pass your message to Mr. Ryder.

• That's great.

• OK. You can leave your message now.