Chapter 4 Quiz

Which is an exercise in effective listening?

• stopping what you are doing when someone is speaking to you

• assisting the speaker in finishing his or her statements

• responding emotionally to what the speaker has to say

• looking down and never making eye contact

Which email address is appropriate to use in the workplace?

• [e-mail]

• 1cutie @gmail.com

• [e-mail]

• [e-mail]

Which is NOT an example of body language?

• slouching back in your chair

• FOOT TAPPING

• SNEEZING

• PLAYING WITH YOUR HAIR

What part of communication identifies the reason for the message?

• introduction

• conclusion

• header

• summary

Which is a form of slang in the workplace?

• Are you finished with that?

• What's up man?

• Is there anything else I can get you?

• Hello and welcome!

Which part of the written message presents the content or topics of the message?

• Introduction

• Body

• Summary

• Conclusion

What is one way to make writing easier?

• Be brief, simple, and to the point

• Be very creative in your writing

• Write it once and do not second-guess yourself

• Write your message while you are thinking about it

What communication obstacle involves using buzzwords?

• Semantics

• Jargon

• Clarity

• Assumptions

The process of sending and receiving information by talking, gesturing, or writing is:

• speaking

• messaging

• management

• communication

Which is the quality of an effective speaker?

• Speak very loudly so the entire room can hear you

• Use jargon and slang to bond with the person you are speaking to

• use nonverbal communication appropriate to the conversation

• keep your voice monotone for better understanding