Quiz 1

Printers and computers have to be on the same network to print.

• True

• False

BIOS stands for - Basic Input/Output System

• True

• False

The 'Type' field is not required on all INCs

• True

• False

If a user is having issues in outlook we should check webmail as well

• True

• False

A device with IP 192.168.23.450 and a device with IP 192.168.34.500 are on the same network

• True

• False

A device with IP 192.168.23.450. and a device with IP 10.120.30.121 are on the same network

• True

• False

On Prem refers to users who have a 365 license

• True

• False

ALL telehealth calls should mentioned to L2 and transferred if needed during regular hours

• True

• False

When escalating to another department, you must update the short description

• True

• False

What determines a request vs an incident?

• The Urgency

• The time it takes to resolve

• How many people it is affecting.

• 
  

  If this is first time access, or if something is broken.