Communication information

What is the difference between data, information, and knowledge as mentioned in the text?

• Data is organized and requires processing, information is the processing of data, and knowledge is the application of information.

• Data is a collection of unorganized facts or figures that requires processing, information is the result of processing data, and knowledge is the basis for decision making.

• Data is the basis for decision making, information is a collection of organized facts, and knowledge is the processing of information.

• Data and information are the same, while knowledge is the understanding of this data and information.

Which of the following is an example of informal communication in the workplace?

• A report presented to the board of directors at a meeting.

• A quick message or chat over coffee using internal messaging systems.

• A formal letter attached to an email for a promotion.

• A written document summarizing what was said at a formal meeting.

What is a key advantage of formal communication as described in the text?

• It allows for quick and casual exchanges of information.

• It can be accessed by anyone external to the organization.

• It provides the ability to question and debate in a structured environment.

• It is the primary method for sharing confidential information.

According to the text, how should good communication with external stakeholders be conducted?

• It should be informal and casual to build better relationships.

• It should be polite, timely, and accurate, adhering to the organization's style or brand.

• It should be restricted to only those staff that need it.

• It should be done using real-time messaging systems for efficiency.

According to the text, why should formal documents shared with external stakeholders be proofread?

• To ensure they are grammatically correct and free from spelling errors.

• To make them shorter and more concise.

• To add more complex information.

• To include the sales manager's opinion.

What is one negative effect of using social media mentioned in the text?

• It can attract new customers.

• It can negatively affect an organization's reputation if a post is ill-judged or timed.

• It requires posts to be authorized by the sales manager.

• It always involves large amounts of complex information.

What is an attribute of good quality information?

• It should be excessive in quantity.

• It should be substantially free from errors.

• It should be sourced from unreliable software.

• It should be communicated after the decision-making process has passed.

Why is it important for information to be communicated to the relevant people in a timely manner?

• To ensure that the information is expensive.

• To allow for well-informed and considered decisions.

• To provide detailed information for operational managers only.

• To include more acronyms and technical terms.

Who are the typical levels of management that need information for decision making?

• Sales manager and customers.

• Board of directors and operational managers.

• External stakeholders and the public sector.

• Sales manager and the board of directors.

What type of information will likely be needed on a periodic basis for strategic planning at higher management levels?

• Daily operational data

• Executive summaries of analyzed information

• Detailed competitor activity reports

• Social media comments and messages