A+ 1102 Study Quiz 2

An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?

• Encrypt the files.

• Clone any impacted hard drives.

• Contact the cyber insurance company.

• Inform law enforcement.

Answer explanation

Cloning impacted hard drives preserves evidence without altering original data, crucial for possible litigation purposes.

A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified; however, storage space is a concern. Which of the following backup methods would BEST address these concerns?

• Full

• Differential

• Off-site

• Grandfather-father-son

Answer explanation

The best backup method to mitigate ransomware attacks while considering storage space and few modified files is the Differential backup method, as it only backs up the files that have changed since the last full backup.

A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

• Avoid distractions

• Deal appropriately with customer's confidential material

• Adhere to user privacy policy

• Set and meet timelines

Answer explanation

The technician's action of setting the phone to silent shows that they are avoiding distractions, which is the best description of their actions in this scenario.

A technician needs to transfer a large amount of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used?

• fsck

• chkdsk

• git clone

• robocopy

Answer explanation

robocopy allows for the transfer of a large number of files over an unreliable connection and can resume the process if interrupted.

A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?

• Full

• Without parity

• Differential

• Incremental

Answer explanation

The first backup to be completed should be a Full backup to ensure all data is initially saved before proceeding with other types of backups.

The use of data from a user's smartphone is considerably higher than average. The user suspects that an installed app is transmitting data in the background. The user would like to be alerted when an app tries to communicate with the internet. Which of the following is the BEST solution for the user's concern?

• Operating system updates

• Remote wipe

• Antivirus

• Firewall

Answer explanation

A firewall is the BEST solution as it can monitor and control app communication with the internet, helping the user identify data-hungry apps.

A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

• Data-in-transit encryption

• File encryption

• USB drive encryption

• Disk encryption

Answer explanation

Disk encryption should be used to secure the workstation in case of theft as it encrypts the entire disk, protecting all data stored on it.

A user contacted the help desk to report pop-ups on a company workstation, indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Choose two.)

• Install a new hard drive and clone the user's drive to it.

• Perform a reset on the user's web browser.

• Deploy an ad-blocking extension to the browser.

• Scan the computer with the company-provided antivirus software.

• Uninstall the company-provided antivirus software.

Answer explanation

Performing a reset on the user's web browser and scanning the computer with the company-provided antivirus software are the most likely steps to resolve the issue of pop-ups indicating virus infections.

A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?

• .deb

• .vbs

• .exe

• .app

Answer explanation

The technician will most likely use the .app file type for installing new software on a macOS computer.

A technician is investigating a smartphone from an employee that exhibits the following symptoms: the screen turns on even when not in use, applications close especially when launching others, and certain applications, such as GPS, are in portrait mode when they should be in landscape mode. What actions can the technician take to solve these issues with minimal impact? (Choose two)

• Activate airplane mode

• Close unnecessary applications

• Update the device's operating system

• Enable automatic rotation

• Perform a factory reset

Answer explanation

The technician should update the device's operating system to address the issues. Additionally, enabling automatic rotation can help fix the problem with certain apps displaying incorrectly.