900106 Week Six Quiz

Paraphrasing, summarizing, and questioning/clarifying are all examples of:

• passive listening techniques

• active listening techniques

• selective listening techniques

• inactive listening techniques

You walk away from a conversation feeling both heard and understood. This shows that the other person was:

• a real friend

• actively listening to you

• ignoring you

• just being nice

Sarah's friend just lost a family member and is having a difficult time. She says to her friend, 'I'm sorry for you.' Sarah is expressing _____ in this scenario.

• empathy

• apathy

• sympathy

• understanding

_______ is feeling for someone, while _______ is feeling with someone.

• empathy; sympathy

• sympathy; empathy

Which of the following is an example of an open-ended question?

• Are you in pain?

• What is today's date?

• Did you take your medication today?

• What health concerns do you have?

Factors that inhibit effective communication are referred to as:

• inhibitors

• barriers

• blockers

• obstacles

Certain words or expressions used by a specific profession, group or culture are referred to as:

• jargon

• sayings

• phrases

• axioms

The major impact of a message stems from the _____ element of communication.

• verbal

• non-verbal

Tone, timbre and volume of an individual's voice can be considered part of _______ communication.

• verbal

• non-verbal

Which of the following is a facial expression?

• Clicking your tongue

• Sighing

• Loudly exhaling

• Rolling your eyes