Final TQM and JIT

Quality is not moving target. Without continuous improvement, quality does not disappear.”

• TRUE

• FALSE

“Top management alone cannot bring forth all the desire benefits of TQM. Only with the support from all managers can TQM attain the most desirable results.”

• TRUE

• FALSE

“To ensure success of TQM, a firm must set unambiguous and measurable objectives.”

• TRUE

• FALSE

“Quality achievement of people and subunits when recognized timely is not the best way to emphasize the firm’s continuous struggle for better quality and to ensure efforts toward total quality at every level.”

• TRUE

• FALSE

“Top management must encourage everyone in the firm to be actively involved and to participate in the firm’s efforts to continuously improve quality.”

• TRUE

• FALSE

Costs incurred when poor quality goods or services are detected after delivery to customers.

• Prevention Costs

• Appraisal Costs

• Internal failure costs

• External failure costs

“Also called inspection costs. Incurred to identify products before the products are shipped to customers.

• Prevention costs

• Appraisal costs

• Internal failure costs

• External failure costs

_______ is a Japanese term meaning change for the better or continuous improvement.

_______ is the other term used for JIT Production System.