Communication Skills-9U1

Sharing of information between two or more individuals or within a group to reach a common understanding is known as.

• skills

• communication

• self management

• all of the above

________ skills are those skills which are needed

to speak and write properly.

• Communication

• Life

• Soft

• Social

The skills that are essential for effective communication are ________.

• good reading & writing,

• speaking & listening

• None of the above

• All of the above

Communication skills are needed to

• Inform

• Influence

• Express feelings

• All of the above

Speaking and writing to someone are examples of giving information.

Reading and listening to someone are examples of

receiving information.

• True

• False

How do you receive information on phone?

• Listening

• Speaking

• Reading

• Writing

Active listeners view communication as a ________ process. 

• lazy
• boring
• dynamic
• distracted

The four elements of communication are:

• Message, sender, receiver and feedback

• Sender, message and receiver

• Message, feedback, verbal and nonverbal

• Books, television, computers and radio

What is the purpose of communication?

• Inform (tell someone about something)

• Influence (get someone to do something you want)

• Share thoughts, ideas, feelings

• All of the above

Which of the following methods are used to receive information from the sender through a letter?

• Listening

• Speaking

• Reading

• Writing

Answer explanation

When receiving a letter, the recipient reads the written message to gather the information sent by the sender.