Activity 2
Quiz
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Other
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Professional Development
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Practice Problem
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Hard
Zanifa Payne
FREE Resource
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5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is not a focus of continuous quality improvement?
Processes
Exceeding standards
Individuals
Effective competition
Answer explanation
Continuous quality improvement focuses on improving processes, exceeding standards, and effective competition. However, individuals are not a specific focus of continuous quality improvement. While individuals play a role in implementing and participating in quality improvement initiatives, the primary focus is on improving processes and achieving higher standards of quality, rather than solely focusing on individual performance or development.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Improving performance is dependent on improving
Expectations
The process
The customer
Attitude
Answer explanation
Improving performance is dependent on improving the process. This is because the process refers to the systematic series of actions that are taken to achieve a particular goal or outcome. By improving the process, organizations can streamline operations, eliminate inefficiencies, and optimize resources, ultimately leading to improved performance. Focusing on enhancing the process allows businesses to identify and address any bottlenecks or areas of improvement, resulting in increased productivity, quality, and overall success.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
One reason there is a continuous need for quality improvement is
A heavy turnover of staff
A change in the nation's education policy
To meet customer's rising or changing expectations
A rise or fall in local economy
Answer explanation
One reason there is a continuous need for quality improvement is to meet customer's rising or changing expectations. As customers become more informed and have more options, their expectations for products and services increase. To stay competitive and retain customers, organizations must continuously improve the quality of their offerings to meet these changing expectations. This ensures that customers remain satisfied and loyal to the company.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In order for quality performance to occur, staff should be
Involved
Bystanders
Ready
Rested
Answer explanation
To achieve quality performance, it is important for staff members to be actively engaged and participate in their tasks. When staff members are involved, they are more likely to take ownership of their work, contribute their ideas, and collaborate effectively with others. This level of engagement helps to ensure that they are fully committed to delivering high-quality results.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Proper documentation is necessary for tracking the effectiveness of a continuous quality improvement program (CGI)
True
False
Answer explanation
Proper documentation is necessary for tracking the effectiveness of a Continuous Quality Improvement (CQI) program because it provides a record of the program's activities, processes, and outcomes. It allows for the monitoring and evaluation of the program's progress, identifying areas of improvement, and measuring the impact of implemented changes. Documentation also enables transparency, accountability, and communication among stakeholders involved in the CQI program. Without proper documentation, it would be challenging to assess the program's effectiveness and make informed decisions for further improvement.
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