Activity 2

Which of the following is not a focus of continuous quality improvement?

• Processes

• Exceeding standards

• Individuals

• Effective competition

Answer explanation

Continuous quality improvement focuses on improving processes, exceeding standards, and effective competition. However, individuals are not a specific focus of continuous quality improvement. While individuals play a role in implementing and participating in quality improvement initiatives, the primary focus is on improving processes and achieving higher standards of quality, rather than solely focusing on individual performance or development.

Improving performance is dependent on improving

• Expectations

• The process

• The customer

• Attitude

Answer explanation

Improving performance is dependent on improving the process. This is because the process refers to the systematic series of actions that are taken to achieve a particular goal or outcome. By improving the process, organizations can streamline operations, eliminate inefficiencies, and optimize resources, ultimately leading to improved performance. Focusing on enhancing the process allows businesses to identify and address any bottlenecks or areas of improvement, resulting in increased productivity, quality, and overall success.

One reason there is a continuous need for quality improvement is

• A heavy turnover of staff

• A change in the nation's education policy

• To meet customer's rising or changing expectations

• A rise or fall in local economy

Answer explanation

One reason there is a continuous need for quality improvement is to meet customer's rising or changing expectations. As customers become more informed and have more options, their expectations for products and services increase. To stay competitive and retain customers, organizations must continuously improve the quality of their offerings to meet these changing expectations. This ensures that customers remain satisfied and loyal to the company.

In order for quality performance to occur, staff should be

• Involved

• Bystanders

• Ready

• Rested

Answer explanation

To achieve quality performance, it is important for staff members to be actively engaged and participate in their tasks. When staff members are involved, they are more likely to take ownership of their work, contribute their ideas, and collaborate effectively with others. This level of engagement helps to ensure that they are fully committed to delivering high-quality results.

Proper documentation is necessary for tracking the effectiveness of a continuous quality improvement program (CGI)

• True

• False

Answer explanation

Proper documentation is necessary for tracking the effectiveness of a Continuous Quality Improvement (CQI) program because it provides a record of the program's activities, processes, and outcomes. It allows for the monitoring and evaluation of the program's progress, identifying areas of improvement, and measuring the impact of implemented changes. Documentation also enables transparency, accountability, and communication among stakeholders involved in the CQI program. Without proper documentation, it would be challenging to assess the program's effectiveness and make informed decisions for further improvement.