Business Process Orientation

The following information must be provided everytime you book an order of a customer, except:

• COA date

• Article number

• Discount

• Delivery leadtime / schedule

The following documents shall be submitted to Technical CSR after the installation of unit, except:

• Certificate of Acceptance

• Service Call

• Certificate of Attendance

Which of the following must be submitted when booking an item for demo?

• Consignment Acquisition Form

• Consignment Form

• Consignment Delivery Fomr

• Consignment Request Form

Which of the following NECESSARY information must be provided when booking for a service call?

• Item, serial number, customer, calibration date, contact person, address

• Item, serial number, address, calibration date, department, sales rep

• Item, serial number, customer, department, contact person, contact number

• Item, serial number, contact person, contact number, customer service

The document that will be submitted by the customer for a request for return.

• Return Goods Agency

• Sales return order

• Sales return form

• Return Goods Authority

The VERY basis for the calculation of customer warranty end date of a sold unit is reflected on:

• COA

• Customer PO

• Sales Order

• Sales invoice

Acknowledgment receipt form must be provided if and only if:

• The unit will be sold to customer.

• The demo unit's value is greater than 100 thousand.

• The unit will be consigned to customer.

• The demo unit's value is greater than 500 thousand.

Test and verification is also known as:

• PMS

• Installation

• Calibration

• Repair

Service email notification will be received upon:

• Creation of invoice

• Delivery to customer

• Installation of unit

• Submission of service reports

The following are the different categories of product complaints, except:

• Product recall

• Physical defect/performance error of an equipment/device/furniture

• Physical defect/performance error of medical supplies

• Adverse medical events