TST and BSR

How many phone activities should be in the BSR 1 Case before we can proceed with BSR 2?

• 6

• 5

• 3

When the vehicle SP arrived with the towed vehicle they were informed that the Repair Shop was already closed. What process should we follow?

• Body Shop Refusal

• Tow Store Tow

Where do we copy the case from when we are about to do BSR3

• BSR1

• BSR2

Where do we put the SY Address for a TST 1 case

• Advance Charges, Case information, and Phone Activity

• SWOOP notes, Swoop Invoice, Phone Activity

• Notes and Attachment, Phone Activity, and DAN

• CAN and DAN

What is the primary detail that we need to input when searching for the contact card of the Body shop/SPs/Storage yard when doing the BSR process in MS Dynamics.

• Case Number from the client

• JOB ID provided by the SP

• Phone number from the contact card of the SP from BSR1

When do we hit CAN

• no Final Tow-To-Location

• SP egregious charges

• SP ETA more than 45 mins

The vehicle you are trying to tow is located in Portland Oregon. It is already 9pm and the Body shop is closed. What must we do?

• Tow the vehicle to the body shop and just leave it there without no one accepting it

• Have the vehicle towed to storage

• Tell the client we can't help

• Leave the vehicle at the accident scene

Where do we check if the client does 1 case TST or 2 case TST?

• AM knowledge Center

• Swoop

• MS DYNAMICS

• AM DASHBOARD

What makes a case fall under the BSR process category? (Please select all that apply) 3pts

• Body Shop is close because after business hours

• Over Capacity

• Body Shop did not receive an assignment from a client

• Refusal of vehicle because Agero still has unpaid dues with them

For TST2, aside from placing the Storage Yard address in Phone Log, Notes and Attachment and DAN, where else do you need to update the Storage Yard address?

• Swoop Notes

• Dynamics Destination Location and Swoop Drop Off Location

• Payment Notes

• Client Action Needed