Understanding Conflict Resolution

What is a normal reaction when your wants and needs conflict with someone else's?

• Experiencing strong emotions

• Feeling indifferent

• Ignoring the situation

• Immediately finding a solution

What should you do first when you feel angry or frustrated?

• Start yelling

• Take a few deep breaths

• Blame the other person

• Immediately act on your feelings

Why is it not advisable to act aggressively in a conflict?

• It can provoke the other person to act the same way

• It always solves the problem quickly

• It makes you more popular

• It is the best way to keep friends

What is a beneficial first step in resolving a dispute?

• Explaining how you feel in a calm, respectful way

• Ignoring the problem

• Demanding an immediate solution

• Using sarcasm to make your point

How can you show you are paying attention during a disagreement?

• Making eye contact and nodding

• Interrupting the other person

• Thinking about what to say next

• Looking away

What is the role of a mediator in a dispute?

• To provide a distraction

• To ignore the conflict

• To take sides

• To decide when it's each person's time to talk

What is a sign of a win-win situation in a conflict resolution?

• One person getting their way

• Ignoring the problem

• Avoiding the other person

• Both sides giving a little ground

Why is it important to think of the other person as your partner in resolving a conflict?

• It makes the conflict last longer

• It helps to identify the real enemy: the problem

• It makes the other person feel worse

• It ensures you always get your way