Quality Management Fundamentals Quiz

What is the primary goal of Quality Management?

• Increasing the company's profit margin

• Expanding the company's market share

• Ensuring products meet customer expectations

• Reducing the number of employees

Which of the following is NOT a type of cost associated with quality?

• Internal failure cost

• Appraisal cost

• Prevention cost

• Investment cost

What does Six Sigma primarily focus on?

• Increasing sales

• Reducing defects and variability in processes

• Expanding business operations

• Employee training programs

Which diagram is used to identify cause and effect relationships?

• Scatter Plot diagram

• Ishikawa (fishbone) diagram

• Flow chart

• Bar graph

What does ISO stand for in the context of quality management?

• International Society for Optimization

• International Systems Operations

• International Standards Organization

• Internal Standards Office

In the context of Quality Assurance, what does the term 'Continuous Improvement' refer to?

• A one-time initiative to enhance product quality

• The ongoing effort to improve products, services, or processes over time

• Keeping the quality of products at a consistent level without changes

• Reducing the scope of quality checks to speed up production

Which of the following is a benefit of implementing a Quality Assurance system in a manufacturing environment?

• Decreased need for product testing

• Increased production costs

• Improved product consistency and customer satisfaction

• Reduced employee involvement in quality control

Which of the following is usually true about poor quality products?

• They are in demand
• They fail to meet customers expectations
• They are expensive

What happens when a business produces faulty goods?

• It increases costs
• It increases costs and damages the reputation of the firm
• It is an example of Total Quality Management

A business checks products after they are made. What is this an example of?

• Quality Control

• Quality Circles

• Quality Assurance