test in H8 L18-22

This is a strong feeling of annoyance, displeasure, or hostility.

• frustration

• anger

• conflict

• emotion

Stressful situations are all common in a workplace so it is important that you manage your_____.

• love

• trust

• emotion

What are the two major parts to managing emotions?

• self awareness and self confidence

• self regulation and self discipline

• self awareness and self regulation

• self discipline and self confidence

This enables you to understand and recognize your emotions, including how they affect you and others.

• self confidence

• self regulation

• self discipline

• self awareness

Which is not a common body signal of anger?

• headache

• stomach ache

• throwing up

• sweaty palms

You are in a better position to do this once you are aware of situations or body signals that trigger or indicate anger.

• self discovery

• self regulation

• self awareness

• self reflection

Angry people tend to exaggerate or over -dramatize a situation.

• true

• false

Which of the following is not a way to calm anger?

• sleep on it

• exercise

• remove yourself from the situation

• blame other people

____ is information about how a person or group is progressing toward an outcome.

• apology

• feedback

• anger

• achievement

This kind of feedback builds trust ,improves competence, and increases quality.

• constructive

• destructive

• formal

• informal