Electronic Communication & Scheduling Quiz

First and Last Name

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Which of the following is an example of a paid email service?

• Yahoo® Mail
• Gmail
• Runbox

Which of the following types of electronic communication systems is also called groupware?

• Collaborative software
• Text messaging
• Web chat

Where is the New Appointment button located on the Home tab?

• In the New group
• In the Arrange group
• In the Go To group

Which of the following functions allows users to share their availability with others in order to facilitate scheduling amongst several individuals?

• Schedule sharing
• Availability sharing
• Conflict facilitator

Select all of the following which represent proper etiquette when writing business emails.

• Keep emails brief,Proofread all content, Reply promptly and professionally
• Use informal language with new email contacts to build rapport
• Use BCC when there are several associates involved in a discussion which requires all to be on the same page