Communication Quiz

The term __________ refers to communication using the movements and attitudes of the body.

• sign language

• body language

• verbal communication

• Visual communication

__________ communication employs signs, symbols, and designs.

• Visual

• Written

• Verbal

• Bodily

The individual for whom a message is intended is called the:

• receptor

• transmitter

• receiver

• sender

When you talk to another person, only about 7% of your message is transmitted through the words you use. What percentage is transmitted through body language such as gestures and expression?

• 55%

• 38%

• 24%

• 10%

An individual's attitudes and beliefs or like and dislike for the sender or receiver can interfere with the message being communicated, creating a(n) __________ barrier to communication.

• emotional

• interpersonal

• physical

• perceptual

Someone has called 911 for assistance, but the telephone connection is so poor that dispatch cannot hear what they are saying. This is a(n) ______ barrier to communication.

• physical

• perceptual

• emotional

• language

You are at the scene of a motor vehicle crash. The patient is telling you what happened. Active listening with this patient would include:

• encouraging the patient to keep his story brief.

• using professional language and jargon.

• asking clarifying questions.

• speaking slowly and loudly.

One of the surprising rules of effective communication is that you must:

• remain passive and respectful.

• speak quickly.

• accept the reality of miscommunication.

• avoid body language.

You and your fellow Emergency Medical Responders have a discussion regarding the division of cleaning duties at your station. This would be called:

• nonverbal communication.

• effective communication.

• interpersonal communication.

• therapeutic communication.

The three objectives of therapeutic communication include all of the following EXCEPT:

• collecting information.

• assessing behavior.

• medical terminology.

• educating.