116. What is a manager's role in the management of human resources within the legal environment?

b. To ensure compliance with relevant laws and regulations

a. Solely to enforce company rules

c. To disregard legal standards in favor of tradition

117. What is the main purpose of HR policies in the hospitality industry?

b. To guide employee and management actions and decisions

a. To regulate customer behavior

c. To outline the company's financial strategies

d. To manage inventory and supplies

118. Which is NOT a goal of HR policies in the hospitality industry?

a. To create a rigid work environment

b. To ensure compliance with laws and regulations

c. To foster a safe and respectful workplace

d. To support the organization's mission and values

119. In the context of HR policies, what is a critical step for hospitality managers?

b. Communicating policies clearly to all employees

a. Ignoring employee feedback on policies

c. Making policies available only in print form

d. Developing policies without consulting legal advisors

120. What is a significant challenge for hospitality managers?

c. Recruiting and retaining quality staff

121. How can HR policies in the hospitality industry support employee development?

b. Through clear guidelines for performance, training, and promotion

a. By limiting access to training and advancement opportunities

c. By focusing solely on disciplinary actions

d. Ignoring employee aspirations and focusing on operational needs

122. What is the consequence of not regularly reviewing HR policies in the hospitality industry?

b. Policies may become outdated and non-compliant with current laws

a. Increased innovation and flexibility

c. Greater employee autonomy and decision-making

d. Reduced complexity in management

123. How can hospitality managers stay informed about significant employment legislation?

b. Through regular training and legal updates

a. By ignoring changes until legal issues arise

c. By focusing solely on internal policies

d. Relying on employees to provide legal updates

124. How do demographics influence hospitality businesses?

b. Through affecting the labor market and consumer base

c. By influencing technology adoption

a. By determining the organization's structure

d. Demographics have no significant impact

125. Why is legal compliance a key consideration in HR policy development?

b. To avoid legal challenges and ensure fair treatment of employees

a. It is only important for multinational corporations

c. Legal compliance is less important than company tradition

d. To make policies more complicated and authoritative

126. Which act regulates minimum wage and overtime pay?

b. Fair Labor Standards Act (FLSA)

c. Family and Medical Leave Act (FMLA)

d. Occupational Safety and Health Act (OSHA)

127. What is a key internal influence on human resources in hospitality?

c. External marketing strategies

128. What is an essential component of effective HR procedures in hospitality?

b. Flexibility and adaptability

c. Strict and inflexible guidelines

d. Procedures that prioritize management over employees

129. What is the primary focus of employment law within the hospitality industry?

c. Protecting employee and employer rights

130. What does human resources management in hospitality primarily involve?

c. Managing staff to enhance performance

131. What is the outcome of a successful diversity program in hospitality?

C. Enhanced teamwork and creativity

B Decreased need for management

D. Reduced customer service quality

132. Why is diversity important in the hospitality workplace?

c. It enhances creativity and customer satisfaction

a. It simplifies management tasks

b. Diversity has no real impact

d. It reduces operational costs

133. Which strategy is used to manage labor shortages in hospitality?

c. Recruiting from nontraditional labor markets

a. Decreasing operational hours

134. Which is NOT a benefit of valuing diversity in the workplace?

d. Attraction of a broader customer base

135. In what way do HR policies impact customer satisfaction in the hospitality industry?

b. By creating a positive work environment that reflects in service quality

a. Through direct regulation of customer behavior

c. HR policies have no impact on customer satisfaction

d. By focusing policies solely on cost-cutting measures

136. What is a primary focus of the hospitality industry?

c. Providing services and experiences

137. What is a key factor in effectively applying HR policies and procedures?

c. The need for staff performance and well-being

a. Keeping them secret from lower-level employees

b. Consistency and fairness in their application

d. Investment in technology versus manual processes

138. What does effective human resources management seek to balance?

c. The need for staff performance and well-being

a. The ratio of managers to non-managers

b. Employee leisure time and work hours

d. Investment in technology versus manual processes

139. Which act is concerned with the protection of workers under 18 years of age?

a. Age Discrimination in Employment Act (ADEA)

c. Fair Labor Standards Act (FLSA)

d. Americans with Disabilities Act (ADA)

140. What legal aspect affects hospitality HRM significantly?

d. International trade agreements

141. Which law provides for unpaid leave for family and medical reasons ?

b. Family and Medical Leave Act (FMLA)

a. Americans with Disabilities Act (ADA)

d. National Labor Relations Act (NLRA)

142. Why is ongoing training important in hospitality HRM ?

b. To keep pace with technological advancements

c. To maintain and enhance service quality and adapt to industry changes

a. It is only necessary for new employees

d. Training is not seen as important in modern hospitality management

143. What is the purpose of the Occupational Safety and Health Act (OSHA)?

b. To enforce health and safety in the workplace

a. To ensure employee training programs

144. What is the primary concern of the National Labor Relations Act (NLRA)?

c. Employee rights to organize and bargain collectively

d. Preventing age discrimination

145. Which element is crucial when developing HR policies in the hospitality sector ?

c. Aligning them with legal requirements and industry standards

a. Ensuring they are complex and detailed

b. Making them confidential and accessible only to management

d. Focusing solely on employee benefits

146. What impacts consumer preferences in the hospitality industry?

b. Service quality and availability

147. Which statement best describes the legal environment of HR management in hospitality?

c. It encompasses a broad range of laws protecting both employees and employers

a. It focuses exclusively on employee benefits

b. It is only concerned with minimum wage laws

d. It deals solely with discrimination issues

148. What is the role of technology in managing HR policies and procedures ?

c. As a tool for creating, storing, and disseminating policies efficiently

a. To replace the need for HR policies

b. To complicate the policy management process

d. Technology has no role in HR policy management

149. What legal requirement is associated with the Equal Pay Act?

c. Equal pay for equal work regardless of gender

a. Equal pay for equal work regardless of age

d. Unpaid family and medical leave

150. What is the primary benefit of well-documented HR procedures in the hospitality industry?

c. Providing clarity and consistency in operations

a. Reducing the need for employee training

b. Eliminating the need for management oversight

d. Increasing the complexity of tasks

151. How does a hospitality business benefit from a diverse workforce?

c. By enhancing understanding of and service to a diverse customer base

a. By focusing solely on traditional markets

b. Through reduced creativity and innovation

d. Diversity is beneficial in theory but not in practice

152. What role does the Equal Employment Opportunity Commission (EEOC) play ?

b. Enforcing federal laws that make it illegal to discriminate against a job applicant or an employee

a. Setting minimum wage standards

c. Regulating family and medical leave

153. Which statement best describes the development of HR policies in hospitality ?

b. It involves input from various stakeholders including employees

a. It is solely the HR department's responsibility

c. It should be outsourced to an external consultant exclusively

d. It is typically copied from other businesses without modification

154. What does the Americans with Disabilities Act (ADA) address?

b. Non-discrimination on the basis of disability

155. What aspect of diversity is emphasized in modern hospitality businesses?

b. Valuing a wide range of employee backgrounds

c. Focusing on a single customer demographic

d. Standardizing services globally

Final QTNS2

Authored by Phúc Nguyễn

Social Studies

University

Used 1+ times

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125 questions

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

105. What kind of Motivational Theory, if the needs are arranged in a hierarchy?

A. Theory X and Theory Y

B. Needs Hierarchy

C. Motivation/ Hygiene Theory

D. Three-Need (achievement, affiliation, and power) Theory

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

106. What do HRM should act with unqualified job applicants?

A. Keeping for the next recruitment

B. Providing enough job information to discourage

C. Moving forward another departments

D. Keeping for the inter

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

107. The term "EAPs" stand for:

A. Exploration Assignment programs

B. Employee Assistance Programs

C. Earning A-lot Profit

D. Experience Adaptation Process

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

108. Which one is a not obstacle to training?

A. Insufficient time

B. Lack of financial resources

C. Lack of quality resources available for training

D. Easier to recruit new staff

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

109. What is unemployment?

A. Unemployment occurs when workers who want to work are unable to find jobs

B. Unemployment can be classified as frictional, cyclical, structural, or institutional

C. Unemployment is often used as a measure of the health of the economy

D. All the answers are corrected

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

110. What is Not important for the manager of the operation must identify?

A. Skills

B. Knowledge

C. Language

D. Abilities

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

111. Pool of qualified applicants. What is this?

A. A pool for swimming

B. A list of candidates

C. A number of good enough entrants

D. A sort of interview round

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Final QTNS2

105. What kind of Motivational Theory, if the needs are arranged in a hierarchy?

106. What do HRM should act with unqualified job applicants?

107. The term "EAPs" stand for:

108. Which one is a not obstacle to training?

109. What is unemployment?

110. What is Not important for the manager of the operation must identify?

111. Pool of qualified applicants. What is this?

112. Prior to recruiting and selecting employees, the HR manager must carefully assess:

113. The process of choosing an individual for a current or future position vacancy. What is this?

114. A recommendation about a potential applicant that is provided by a current employee. What is this?

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