
Customer Relationship Management Quiz
Quiz
•
Business
•
11th Grade
•
Hard
Lynne Taylor
Used 5+ times
FREE Resource
Enhance your content in a minute
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of a customer relationship management initiative:
Expansion of the product-development budget
New accounting software
A new bonus system for the sales staff
A “frequent-shopper” program
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In the past, customer relationship management was used mainly as a way to
track customer information.
help employees perform more efficiently.
assist business decision making
increase customer loyalty.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customers tend to look at a business as a whole despite the number of ______ they experience.
purchases
touch points
complaints
feedback surveys
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In the modern business world, a growing number of interactions between businesses and customers are taking place
in stores.
through the mail.
online.
over the phone.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is no longer a consideration in customers' buying decisions for many products:
Quality
Price
Customer service
Store location
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A main goal of customer experience management is creating
word-of-mouth promotion.
innovative technology.
new products.
higher employee salaries.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In the modern business world, a growing number of interactions between businesses and customers are taking place where?
over the Internet
through the mail
on the phone
in stores
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
15 questions
Forms of organisations
Quiz
•
11th Grade
16 questions
SGS Business 1.5.5 The Economy and Business
Quiz
•
9th - 11th Grade
15 questions
Prelim Review Quiz OM-Part 1
Quiz
•
11th - 12th Grade
20 questions
Correspondence
Quiz
•
10th - 12th Grade
20 questions
BUSINESS KEY WORDS
Quiz
•
10th - 12th Grade
18 questions
Global Business - Chapter 1.2
Quiz
•
10th - 12th Grade
15 questions
Journal Basics
Quiz
•
11th - 12th Grade
15 questions
Organisational Charts
Quiz
•
10th - 11th Grade
Popular Resources on Wayground
8 questions
2 Step Word Problems
Quiz
•
KG - University
20 questions
Comparing Fractions
Quiz
•
4th Grade
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
10 questions
Latin Bases claus(clois,clos, clud, clus) and ped
Quiz
•
6th - 8th Grade
22 questions
fractions
Quiz
•
3rd Grade
7 questions
The Story of Books
Quiz
•
6th - 8th Grade
