3DE Competency/Analytical Tool Review #3

Quiz
•
Specialty
•
9th - 12th Grade
•
Easy
Erica Benjamin
Used 1+ times
FREE Resource
7 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which competency can be described as assess situations to navigate cultural, structural, and situational norms; read context and identify stakeholders' perspectives to foster positive relationships?
Critical & Analytical Thinking
Cultural Agility
Engaging Communication
Self-Direction
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
This tool is is a framework used to analyze how customers engage with a company.
Customer persona analysis
Persona framework
Customer SWOT analysis
SWOT Analysis
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which statement best describes a persona?
Choose the most appropriate response.
Personas are fictional characters that represent key characteristics of a specific group of customers
The use of personas helps companies recognize and anticipate their customers' needs
Personas create opportunities for businesses to empathize with their stakeholders' perspectives
All of the Above
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which of the following is true of the customer experience?
Choose the most appropriate response.
It begins from the point of sale on
It is tracked by the customer
It begins even before a sale is made and continues after the purchase
It is not as important as the product or service
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which statement best describes a Customer Persona Analysis
The customer persona analysis is a framework
The customer persona analysis is an analytical tool used to understand the customer experience and identify opportunities for improvement
The customer persona analysis is a strategy for branding a product or service
The customer persona analysis is a tool to promote resolution during times of conflict
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What should a business consider when conducting a Customer Persona Analysis?
The target customer's needs and expectations
Positive touchpoints and barriers the customer encounters during their experience
Addressing barriers and leveraging positive touchpoints to update and improve the customer experience
All of the above
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
How do businesses use Customer Persona Analyses to create more consistent customer experiences?
Businesses use the Customer Persona Analysis to recognize, anticipate and respond to their customers' needs and expectations
Companies use the Customer Persona Analysis to make a decision between two choices
Organizations use the Customer Persona Analysis to create marketing campaigns
Businesses use the Customer Persona Analysis to identify new customers
Similar Resources on Wayground
10 questions
Customer service quiz

Quiz
•
1st Grade - University
11 questions
EHO & HACCP

Quiz
•
7th - 10th Grade
10 questions
Visual Merchandising

Quiz
•
KG - University
10 questions
Unit 6 Review

Quiz
•
9th - 12th Grade
12 questions
Marketing 3.3 Types of Economic Competition

Quiz
•
11th - 12th Grade
10 questions
ECB- Competing as a business in the global economy

Quiz
•
9th Grade
10 questions
Accounting Equation

Quiz
•
11th Grade
7 questions
3DE Competency/Analytical Tool Review #4

Quiz
•
9th - 12th Grade
Popular Resources on Wayground
18 questions
Writing Launch Day 1

Lesson
•
3rd Grade
11 questions
Hallway & Bathroom Expectations

Quiz
•
6th - 8th Grade
11 questions
Standard Response Protocol

Quiz
•
6th - 8th Grade
40 questions
Algebra Review Topics

Quiz
•
9th - 12th Grade
4 questions
Exit Ticket 7/29

Quiz
•
8th Grade
10 questions
Lab Safety Procedures and Guidelines

Interactive video
•
6th - 10th Grade
19 questions
Handbook Overview

Lesson
•
9th - 12th Grade
20 questions
Subject-Verb Agreement

Quiz
•
9th Grade
Discover more resources for Specialty
40 questions
Algebra Review Topics

Quiz
•
9th - 12th Grade
10 questions
Lab Safety Procedures and Guidelines

Interactive video
•
6th - 10th Grade
19 questions
Handbook Overview

Lesson
•
9th - 12th Grade
20 questions
Subject-Verb Agreement

Quiz
•
9th Grade
40 questions
LSHS Student Handbook Review: Pages 7-9

Quiz
•
11th Grade
24 questions
Scientific method and variables review

Quiz
•
9th Grade
10 questions
Characteristics of Life

Quiz
•
9th - 10th Grade
19 questions
Mental Health Vocabulary Pre-test

Quiz
•
9th Grade