Understanding Emergency Response Prioritization

What is often joked about but considered serious in emergencies?

• Weather conditions

• Donut jokes

• Traffic jams

• The need for a cop

What is the highest priority call according to the emergency response system?

• Priority 50

• Priority 30

• Priority 10

• Priority 40

How long might someone wait for a response to a Priority 50 call?

• Immediately

• Two minutes

• Five minutes

• Up to four hours

What percentage of calls are alternatively handled?

• About 75%

• About 20-25%

• About 10%

• About 50%

What type of calls are handled alternatively if the situation allows?

• Non-injury accidents

• Priority 10 calls

• Residential burglaries

• Immediate danger calls

What should every call end with according to the protocol?

• Clear instructions on what will happen next

• A thank you note

• An email confirmation

• A survey link

What is the main reason for asking detailed questions during a call?

• To keep the caller engaged

• To ensure there is no confusion

• To fill out paperwork

• For legal documentation

What should citizens do if they feel they have been waiting too long for a response?

• Call a non-emergency number

• Wait patiently

• Call 911 again

• Report to the nearest station

How many calls did the 911 call center receive last year?

• About 500,000

• About 792,000

• About 1 million

• About 300,000

What is the plea to the public regarding 911 calls?

• To only call during business hours

• To follow up with an email

• To volunteer at call centers

• To ensure calls are true emergencies