Conflict Management Study Guide

Which of the following is NOT a discussed result of conflict?

• Lack of motivation

• Smooth communication

• Reduction in productivity

• Loss of skilled workers

Tags

CCSS.RI.11-12.5

CCSS.RI.6.5

CCSS.RI.7.5

CCSS.RI.8.5

CCSS.RI.9-10.5

Which of the following statements describes a conflict?

• Belief in someone's ability and reliability

• Mindset of which parties take efforts to build or maintain a healthy relationship with each other

• Disagreement through which parties involved perceive a threat to their need, interests or concerns

• Ability to perform an action or the possession of control or influence over others

Tags

CCSS.RL.8.3

CCSS.RL.6.3

CCSS.RL.9-10.3

CCSS.RL.7.3

CCSS.RL.11-12.8

Which of the following describes a conflict which happens between a supervisor and a subordinate?

• Intrapersonal conflict

• Group conflict

• Intergroup conflict

• Interpersonal conflict

Tags

CCSS.RL.8.3

CCSS.RL.6.3

CCSS.RL.9-10.3

CCSS.RL.7.3

CCSS.RL.11-12.8

Which of the following statements describes a group conflict?

• Conflict among two or more teams in the same organization, or among different organizations

• Conflict among individuals

• Conflict among nations

• Conflict which occurs within a person

Which of the following is NOT a discussed example of a threat which causes a conflict?

• A threat to one’s position

• A threat to one’s income

• A threat to one’s family

• A threat to one’s power in the organization

Tags

CCSS.RL.8.3

CCSS.RL.6.3

CCSS.RL.9-10.3

CCSS.RL.7.3

CCSS.RL.11-12.8

Which of the following conflict factors involves the physical environment which individuals are exposed to?

• Personal factor

• Perception factor

• Situational factor

• Relationship factor

According to the National Institute for Occupational Safety and Health, what percentage of United States employees feel stressed at work?

• 30 percent

• 40 percent

• 50 percent

• 60 percent

Which of the following statements best describes the word "power"?

• Belief in someone's ability and reliability

• Mindset of which parties take efforts to build or maintain a healthy relationship with each other

• Disagreement through which parties involved perceive a threat to their need, interests or concerns

• Ability to perform an action or the possession of control or influence over others

Tags

CCSS.RI.11-12.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.9-10.4

Which of the following is a relationship factor that contributes to conflicts?

• Lack of trust

• Lack of consistency

• Lack of a management plan

• Lack of communication skills

Tags

CCSS.RL.8.3

CCSS.RL.6.3

CCSS.RL.9-10.3

CCSS.RL.7.3

CCSS.RL.11-12.8

Which of the following is an example of a conflict caused by a personal factor?

• Conflict caused by a poor work environment

• Conflict caused by concern over job security

• Conflict caused by tight deadlines

• Conflict between two employees who have different personalities

Tags

CCSS.RL.8.3

CCSS.RL.6.3

CCSS.RL.9-10.3

CCSS.RL.7.3

CCSS.RL.11-12.8