Why is it important to find productive ways to handle conflict?

• Because it will help your relationships.

• It will help your family get along.

• It will help you get along with others (interpersonal interactions).

• It will make school and work more enjoyable.

• All of the above.

To successfully resolve conflict depends on your ability to…

• Manage stress quickly while remaining alert and calm.

• Be aware of and respect differences.

• Control your emotions and behavior.

• Pay attention to the feelings being expressed.

• All of the above.

Jose and Manny have been friends since they were in middle school. Jose and Manny want to hang out on Saturday. Jose wants to go to the movies. Manny wants to go to a party that another friend of theirs is having. Manny gets upset and decides to go to the party without Jose since Jose doesn’t want to go to the party. According to this situation, which conflict resolution style did Manny choose?

• Competing - The issue is more important than the relationship.

• Compromising - Cooperation is important (give a little, get a little).

• Accommodating - Relationship is more important than the issue.

• Avoiding - Issue and relationship both are insignificant.

• Collaborating-Relationship and issue are both important (takes more time).

The issue is more important than the relationship.

• Competing

• Compromising

• Accommodating

• Avoiding

• Collaborating

Cooperation is important (give a little, get a little).

• Competing

• Compromising

• Accommodating

• Avoiding

• Collaborating

Relationship is more important than the issue.

• Competing

• Compromising

• Accommodating

• Avoiding

• Collaborating

Issue and relationship both are insignificant.

• Competing

• Compromising

• Accommodating

• Avoiding

• Collaborating

1.      Relationship and issue are both important (takes more time).

• Competing

• Compromising

• Accommodating

• Avoiding

• Collaborating

When dealing with conflict one-on-one, it is important to:

• Take some time to cool off.

• Think about the problem and what you want out of it.

• Ignore what the other person is saying.

• Tell everyone else that you are mad.

• Ignore the other person till you get your way.

When giving feedback it is important to be:

• Positive

• Specific

• Immediate

• All of the above