Dits PeopleCert

A team connects through an online video conferencing tool.

• Communication technology
• Internet of things
• Information technology
• Operational technology

Answer explanation

Jupiter is a gas giant made primarily of hydrogen and helium. Unlike terrestrial planets that have solid surfaces, gas giants like Jupiter don't have a well-defined solid surface, allowing them to accumulate more mass in a gaseous form. This composition has allowed Jupiter to grow significantly larger than planets with solid surfaces.

Social media, online games, and mobile phones are examples of:

• Digital technology
• Information technology
• Operational technology
• Communication technology

Scanning a paper-based document is an example of:

• Digitization
• Digital transformation
• Digital business
• Digital technology

What is the value of using Wardley's strategy cycle?

• It helps an organization to better understand their situational awareness
• It helps an organization to make the right decisions related to the reuse of components
• It helps an organization to know how products and services need to be managed
• It helps an organization to go into the right direction

Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

• Focus on value
• Keep it simple and practical
• Optimize and automate
• Progress iteratively with feedback

Identify the missing words in the following sentence. The purpose of __________ is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives

• Service value system
• Focus on value guiding principle
• Four dimensions of service management
• Service request management practice

An IT department is planning to make significant investments in new testing technology that will enable them to provide much more reliable services. What does this situation describe?

• IT transformation
• Digital organization
• High velocity IT
• Digital transformation

What does a digital organization need to focus on to create or maintain a competitive advantage?

• Deliver innovative new products and services quickly and reliably
• Market and sell existing products and services to new customers
• Provide multiple, integrated support channels for products and services
• Change the way that the IT function develops products and services

Which value chain activity ensures people understand the organization's vision?

• Plan
• Improve
• Deliver and support
• Obtain/build

4What is the CORRECT description of a key performance indicator?

• An important metric that is used to evaluate the success in meeting an objective
• A metric that is used to assess and manage something
• A measure of what is achieved or delivered by a system, person, team, practice, or service
• A measurement or calculation that is monitored or reported for management and improvement