Culinary Final Exam Review-Customer Service

Shaniya used a tablet to record a customer's order, automatically send it to the kitchen staff, and calculate the bill. What is this system called?

• A. amenities

• B. point of sale

• C. cash transaction

• D. video technology

Which duty is least likely required of a foodservice employee?

• A. making change

• B. ordering supplies

• C. serving customers

• D. computing the check

Which system for placing orders is the most efficient and future oriented?

• A. reading the orders aloud

• B. calling orders over an intercom

• C. putting written orders on a spindle

• D. entering orders into a computerized device

An upscale hotel is setting up a wedding buffet. Fresh fruit, roast beef, grilled vegetables, mashed potatoes, a garden salad, and assorted breads, and beverages will be served. What items will a dining room attendant most likely serve?

• A. the salads

• B. fresh fruits

• C. grilled vegetables

• D. beverages and bread and butter

When serving a table full of guests, who should be served first?

• A. women

• B. men

• C. children

• D. host of the meal

Jamie and Jesse decided that for their wedding they would like the entrée to be served using modern American plated service. This means food is:

• A. portioned, prepared, plated, and garnished tableside

• B. portioned, prepared, plated, and garnished in the kitchen

• C. prepared, arranged on platters, and garnished in the kitchen, and then portioned by servers tableside

• D. prepared, arranged in dishes, and garnished in the kitchen, and then placed on a table for guests to portion themselves

What type of spoon is used for clear soups and broths?

• A. coffee spoon

• B. dessert spoon

• C. bouillon spoon

• D. espresso spoon

Many of Angel's food orders were prepared incorrectly because the cooks were unable to accurately read her orders. What skill should Angel practice?

• A. human relations

• B. listening abilities

• C. verbal communication

• D. written communication

Jesse is the headwaiter at a fine dining restaurant. What is his responsibility?

• A. Jesse is responsible for assisting the captain

• B. Jesse is responsible for an area of about 5 to 10 guests

• C. Jesse is responsible for the service in the banquet room

• D. Jesse is responsible for the overall management of service

The kitchen has finished Erica's order and is ready for Becky to deliver it.