Intro to Cos End of Year Quiz

In cosmetology, _____ is the cornerstone of success.

An important practical step that promotes effective communication is to:

Every new client should complete a client _____, also called a client questionnaire, consultation card, or health history form.

The _____ is the client's permanent progress record of services received and contains the results, formulations, products used during services, as well as any sensitivities or allergies.

When making color recommendations to a client, it is important to ensure that you both are speaking the same language. Using ___ is one way to eliminate confusion and eliminate the possibility of a color mistake

• photos

• models

• swatch books

• product labels

What is one of the first steps you should take when a client is dissatisfied with a service?

• Cancel future appointments

• Ask for specifics

• Downplay your issue

• Defend your point of view

Your older clients may not like gum chewing, slang, or the use of yeah instead of yes. Awareness of these ___ will help you remain professional with all clientele.

• cultural biases

• outdated practices

• social protocols

• generational differences

A ___is the person who is responsible for hiring and training staff, and will also be instrumental in helping you achieve your professional goals.

• salon manager

• appointment scheduler

• marketing mentor

• team leader

Janine’s job coach advises her that it is important to have good test-taking strategies. This is best described as being _____.

• test-wise

• educated

• test-capable

• employable

Nina is worried about taking the written licensing examination because she has a learning disability that affects her reading skills. Which action should she consider?

• Provide documentation of her disability and ask for an accommodation, such as additional time to take the exam.

• Ask to be excused from the written portion and only take the applied portion.

• Take the exam just like everyone else, and then retake it as necessary.

• Accept the fact that, because of her disability, she may never get a license.