C215#1

What is the total quality management philosophy?

• A system of management based on the principle that every staff member must be committed to maintaining high standards of work in every aspect of a company's operations.

• A financial strategy focused on maximizing shareholder value.

• A marketing strategy that emphasizes product promotion and sales.

• A human resources policy centered on employee benefits and workplace safety.

What are the five definitions of quality?

• Performance, Features, Reliability, Conformance, Durability

• Efficiency, Effectiveness, Economy, Equity, Ethicality

• Design, Functionality, Experience, Accessibility, Value

• Durability, Reliability, Serviceability, Aesthetics, Perceived Quality

What are the differences of quality between Manufacturing and Service organizations?

• Manufacturing organizations focus on tangible product quality, while service organizations focus on the quality of the service experience.

• There are no differences in quality approaches between manufacturing and service organizations.

• Service organizations do not prioritize quality.

• Manufacturing organizations do not consider quality in their processes.

Who are the quality gurus and what were their contributions to the TQM concept?

• Deming, Juran, and Crosby; they developed foundational quality management theories.

• Taylor, Ford, and Fayol; they focused on scientific management and industrial efficiency.

• Porter, Kotler, and Drucker; they specialized in competitive strategy and marketing.

• Maslow, Herzberg, and McGregor; they contributed to theories of motivation and management.

What are the seven quality control tools management uses to analyze quality problems? Make sure to highlight how each tool can be used.

What are the different costs of quality? List and define each type.

What is the Plan-Do-Study-Act cycle and what is it used for?

• A method for process improvement in business

• A cycle used in software development

• A financial planning strategy

• A healthcare policy framework

How does total quality management impact other functional areas of the company?

• Improves efficiency and communication in all areas

• Only affects the production and operations departments

• Has no significant impact on other areas

• Primarily influences the marketing and sales departments

What is statistical quality control (SQC)?

• A method to improve product quality by using statistical methods

• A financial management tool for businesses

• A type of software used for data analysis

• A healthcare policy for improving patient care

Which of the following are causes of variation in a process?

• Common and assignable causes

• Internal and external causes

• Controlled and uncontrolled causes

• Predictable and unpredictable causes