Quiz about C215#1

Question 1

What is the total quality management philosophy?

Accepted Answer

A system of management based on the principle that every staff member must be committed to maintaining high standards of work in every aspect of a company's operations.

Answer

A financial strategy focused on maximizing shareholder value.

Answer

A marketing strategy that emphasizes product promotion and sales.

Answer

A human resources policy centered on employee benefits and workplace safety.

Question 2

What are the five definitions of quality?

Accepted Answer

Performance, Features, Reliability, Conformance, Durability

Answer

Efficiency, Effectiveness, Economy, Equity, Ethicality

Answer

Design, Functionality, Experience, Accessibility, Value

Answer

Durability, Reliability, Serviceability, Aesthetics, Perceived Quality

Question 3

What are the differences of quality between Manufacturing and Service organizations?

Accepted Answer

Manufacturing organizations focus on tangible product quality, while service organizations focus on the quality of the service experience.

Answer

There are no differences in quality approaches between manufacturing and service organizations.

Answer

Service organizations do not prioritize quality.

Answer

Manufacturing organizations do not consider quality in their processes.

Question 4

Who are the quality gurus and what were their contributions to the TQM concept?

Accepted Answer

Deming, Juran, and Crosby; they developed foundational quality management theories.

Answer

Taylor, Ford, and Fayol; they focused on scientific management and industrial efficiency.

Answer

Porter, Kotler, and Drucker; they specialized in competitive strategy and marketing.

Answer

Maslow, Herzberg, and McGregor; they contributed to theories of motivation and management.

Question 5

What is the Plan-Do-Study-Act cycle and what is it used for?

Accepted Answer

A method for process improvement in business

Answer

A cycle used in software development

Answer

A financial planning strategy

Answer

A healthcare policy framework

Question 6

How does total quality management impact other functional areas of the company?

Accepted Answer

Improves efficiency and communication in all areas

Answer

Only affects the production and operations departments

Answer

Has no significant impact on other areas

Answer

Primarily influences the marketing and sales departments

Question 7

What is statistical quality control (SQC)?

Accepted Answer

A method to improve product quality by using statistical methods

Answer

A financial management tool for businesses

Answer

A type of software used for data analysis

Answer

A healthcare policy for improving patient care

Question 8

Which of the following are causes of variation in a process?

Accepted Answer

Common and assignable causes

Answer

Internal and external causes

Answer

Controlled and uncontrolled causes

Answer

Predictable and unpredictable causes

Question 9

What do you understand by process capability?

Accepted Answer

The ability of a process to meet specified requirements

Answer

The cost of running a process

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The time it takes to complete a process

Answer

The number of people involved in a process

Question 10

What is the process capability index Cpk used for?

Accepted Answer

Measuring the accuracy of a process

Answer

Determining the financial stability of a company

Answer

Calculating the speed of a production line

Answer

Assessing the alignment of machine components

Question 11

What is the Six Sigma concept?

Accepted Answer

A quality management methodology that seeks to improve the quality of process outputs

Answer

A project management methodology

Answer

A financial management system

Answer

A marketing strategy

Question 12

List the five-step plan of Six Sigma.

Accepted Answer

Define, Measure, Analyze, Improve, Control

Answer

Plan, Do, Check, Act

Answer

Recognize, Define, Measure, Analyze, Verify

Answer

Assess, Plan, Implement, Evaluate, Modify

Question 13

Which of the following best describes the difference between Repetitive operations and Intermittent operations?

Accepted Answer

All of the above

Answer

Repetitive operations involve continuous production of few standardized products, while Intermittent operations involve varied production based on customer demands.

Answer

Repetitive operations require less skilled labor, while Intermittent operations require highly skilled labor.

Answer

Repetitive operations are less flexible and have high initial setup cost, while Intermittent operations are more flexible with lower setup costs.

Question 14

Which of the following sets correctly matches the process type with an example?

Accepted Answer

Batch Process - Baking breads in a bakery, Project Process - Constructing a bridge, Line Process - Assembly line in car manufacturing, Continuous Process - Producing chemicals in a chemical plant

Answer

Batch Process - Assembling cars, Project Process - Baking breads, Line Process - Constructing a building, Continuous Process - Writing a book

Answer

Batch Process - Writing software, Project Process - Producing paper, Line Process - Baking cookies, Continuous Process - Constructing a house

Answer

Batch Process - Making custom furniture, Project Process - Designing a software, Line Process - Painting art, Continuous Process - Teaching a class

Question 15

What is a process flowchart and what is it used for by an organization?

Accepted Answer

A diagram that depicts the sequence of operations to be performed to get to the solution of a problem

Answer

A financial document used for budgeting

Answer

A legal document outlining company policies

Answer

A marketing tool for advertising

Question 16

Provide the measure, formula, and definition for the process performance metrics as outlined in the chapter on Process Performance Metrics.

Accepted Answer

Measure: Efficiency, Formula: (Actual Output/Effective Capacity), Definition: The ratio of actual output to effective capacity

Answer

Measure: Utilization, Formula: (Actual Output/Design Capacity), Definition: The ratio of actual output to design capacity

Answer

Measure: Competitiveness, Formula: (Market Share/Total Market), Definition: The ratio of the company's market share to the total market

Answer

Measure: Effectiveness, Formula: (Goals Achieved/Total Goals), Definition: The extent to which actual output matches the goals

Question 17

Which of the following best describes the concept of capacity planning and provides an example of how it is utilized in a business environment such as a hospital?

Accepted Answer

Capacity planning involves managing resources to meet future needs, such as scheduling staff in a hospital to ensure all shifts are covered.

Answer

Capacity planning is primarily about financial investments in new technologies.

Answer

Capacity planning refers to the marketing strategies businesses use to reach new customers.

Answer

Capacity planning is the process of organizing office spaces to enhance productivity.

Question 18

Which of the following best describes the concepts of design capacity and effective capacity?

Accepted Answer

Design capacity refers to the maximum output that can theoretically be achieved, while effective capacity is the maximum output that can actually be achieved under normal conditions.

Answer

Design capacity is the minimum output achievable, and effective capacity is the output under ideal conditions.

Answer

Effective capacity is the theoretical maximum output, while design capacity is the output under typical constraints.

Answer

Both terms describe the same concept of maximum output under ideal conditions.

Question 19

What are the steps involved in capacity planning and location analysis?

Accepted Answer

Identifying business goals, forecasting future needs, analyzing current capacity, and selecting the location

Answer

Forecasting future needs, analyzing current capacity, and selecting the location

Answer

Identifying business goals, analyzing current capacity, and selecting the location

Answer

Identifying business goals, forecasting future needs, and selecting the location

Question 20

Identify capacity requirements needed now and in the future. A company needs to know this before making decisions like building a factory. They must also understand capacity available now and in the future.

Accepted Answer

Assess current and future capacity requirements

Answer

Determine financial investments

Answer

Evaluate employee performance

Answer

Plan marketing strategies

Question 21

Develop capacity alternatives that will help meet capacity in the future (e.g., outsourcing, etc.).

Accepted Answer

Outsource to third-party vendors

Answer

Increase production facilities

Answer

Invest in technology upgrades

Answer

Do nothing

Question 22

Evaluate and select capacity alternatives that are right for the company.

Accepted Answer

Assess and choose the best capacity options

Answer

Ignore capacity planning

Answer

Reduce company size

Answer

Increase production without analysis

Question 23

What are the factors involved in selecting an ideal location?

Accepted Answer

Other considerations

Answer

Proximity to sources of supply

Answer

Proximity to source of labor

Answer

Community considerations

Answer

Proximity to customers

Question 24

Which of the following is a decision support tool used in capacity planning?

Accepted Answer

All of the above

Answer

Linear programming

Answer

Simulation models

Answer

Decision trees

Question 25

Which of the following is NOT a decision tool used in location analysis?

Accepted Answer

Cost-profit-volume analysis

Answer

Center of gravity method

Answer

Transportation method

Answer

Factor rating method

Question 26

List and describe the four different types of facility layouts.

Accepted Answer

Product Layout, Process Layout, Fixed Position Layout, Cellular Layout

Answer

Functional Layout, Sequential Layout, Static Layout, Group Layout

Answer

Product Layout, Process Layout, Fixed Position Layout, Hybrid Layout

Answer

Linear Layout, Circular Layout, Zone Layout, Open Layout

Question 27

What are the steps in process layout?

Accepted Answer

Identifying the processes required, determining their sequence, and arranging them to optimize flow

Answer

Listing all equipment, purchasing new tools, and hiring additional staff

Answer

Creating a budget, scheduling tasks, and assigning roles

Answer

Developing a marketing strategy, setting organizational goals, and defining company policies

Question 28

What is work system design?

Accepted Answer

A method of organizing tasks and resources

Answer

A type of software for project management

Answer

The process of designing workplace environments

Answer

The study of ergonomics in the workplace

Question 29

What is job design?

Accepted Answer

The process of defining how work will be performed and what tasks will be required in a given job

Answer

A method of employee evaluation

Answer

A type of organizational policy

Answer

A software tool used for job management

Question 30

What are the three factors in designing a job?

Accepted Answer

Skills, Responsibilities, and Environment

Answer

Salary, Location, and Benefits

Answer

Management, Technology, and Policy

Answer

Workload, Deadlines, and Stress Levels

Question 31

When should a company consider using machine versus people to do a job?

Accepted Answer

When the task is repetitive and can be automated

Answer

When the task requires emotional intelligence

Answer

When the task is too hazardous for humans

Answer

When the cost of human labor is less than automation

Question 32

What options can a company use for reducing worker boredom?

Accepted Answer

All of the above

Answer

Implementing flexible work schedules

Answer

Introducing job rotation and skill development programs

Answer

Creating a more engaging work environment

Question 33

What is methods analysis?

Accepted Answer

The examination and breakdown of how tasks are done to improve them

Answer

A study of various methods in research

Answer

A process of analyzing different teaching methods

Answer

A financial review technique

Question 34

What are the steps involved in methods analysis?

Accepted Answer

Identifying, analyzing, developing, implementing, and evaluating

Answer

Planning, executing, and reviewing

Answer

Designing, testing, and maintaining

Answer

Collecting data, processing data, and reporting results

Question 35

What is work measurement?

Accepted Answer

The process of analyzing jobs for the purpose of setting time standards

Answer

A method to measure the physical work done by an employee

Answer

A financial metric used to calculate employee salaries

Answer

A tool used to measure the efficiency of industrial machinery

Question 36

Discuss the commonly used processes for setting standard times.

Accepted Answer

Time study and work sampling

Answer

Job analysis and skill assessment

Answer

Employee feedback and automated tracking

Answer

Performance reviews and task analysis

Question 37

Which of the following best describes the concepts of forward scheduling and backward scheduling?

Accepted Answer

Forward scheduling starts as soon as the resources are available, while backward scheduling starts from the due date and works backwards.

Answer

Forward scheduling is based on resource availability and backward scheduling is not used in modern project management.

Answer

Both forward and backward scheduling are outdated methods and are no longer used.

Answer

Forward scheduling optimizes for cost, while backward scheduling optimizes for time.

Question 38

In reference to the Theory of Constraint (TOC), which of the following is not a type of constraint?

Accepted Answer

Budget

Answer

Internal resources

Answer

Market

Answer

Policy

Question 39

What is the JIT philosophy?

Accepted Answer

A management philosophy that strives to eliminate sources of manufacturing waste by producing the right part in the right place at the right time.

Answer

Just in Time production aims to reduce flow times within production systems as well as response times from suppliers and to customers.

Answer

A financial strategy to minimize inventory costs.

Answer

A software development methodology focused on continuous improvement.

Question 40

Which of the following best describes the core elements of a just-in-time (JIT) system?

Accepted Answer

A system that reduces inventory levels and increases efficiency by receiving goods only as they are needed in the production process

Answer

A system that focuses on continuous improvement and responding to customer needs

Answer

A system that emphasizes financial accounting and long-term planning

Answer

A system that relies heavily on historical data and trends to predict future needs

Question 41

Which of the following is not a key element of JIT manufacturing?

Accepted Answer

High inventory levels

Answer

Continuous improvement

Answer

Quality management

Answer

Pull-based production system

Question 42

What are the differences between "push" and "pull" production systems?

Accepted Answer

Push systems schedule production as per forecasted demand, while pull systems initiate production in response to actual demand.

Answer

Push systems use real-time demand to drive production, while pull systems use forecasts.

Answer

There is no difference; both systems are fundamentally the same.

Answer

Push systems are more flexible, while pull systems are more cost-effective.

Question 43

What are the benefits of a JIT system?

Accepted Answer

All of the above

Answer

Reduces inventory costs

Answer

Increases efficiency and productivity

Answer

Improves quality and consistency

Question 44

What is the relationship between JIT and lean systems?

Accepted Answer

JIT is a core component of lean systems, focusing on reducing waste and improving efficiency.

Answer

JIT and lean systems are completely unrelated.

Answer

JIT opposes the principles of lean systems.

Answer

JIT is an alternative to lean systems, not related to waste reduction.

Question 45

How does JIT fit within each functional area of an organization?

Accepted Answer

JIT fits within all functional areas of an organization, enhancing overall efficiency

Answer

JIT does not fit within any functional area of an organization

Answer

JIT fits only in the production area of an organization

Answer

JIT is applicable only in the supply chain management area

Question 46

What are the components of a supply chain?

Accepted Answer

Sourcing, Making, Delivering, and Returning

Answer

Manufacturing, Distribution, and Retail

Answer

Production, Testing, and Sales

Answer

Design, Planning, Execution, and Monitoring

Question 47

What does the Bullwhip effect describe in supply chain management?

Accepted Answer

The phenomenon where orders to the supplier tend to have larger variance than sales to the buyer

Answer

The process of increasing product variety

Answer

The reduction of costs in transportation

Answer

The use of automated systems to manage inventory

Question 48

Which of the following best describes the concepts of insourcing and outsourcing?

Accepted Answer

Insourcing involves using internal resources to perform business functions, while outsourcing involves hiring external organizations to perform them.

Answer

Insourcing and outsourcing both refer to using external resources to perform business functions.

Answer

Insourcing refers to hiring external organizations, while outsourcing refers to using internal resources.

Answer

Neither insourcing nor outsourcing involves external organizations.

Question 49

Which of the following best describes the difference between vertical and horizontal integration?

Accepted Answer

Vertical integration involves a company expanding its operations into different steps on the same production path, while horizontal integration refers to a company increasing production of goods or services at the same part of the supply chain.

Answer

Vertical integration refers to a company increasing production of goods or services at the same part of the supply chain, while horizontal integration involves a company expanding its operations into different steps on the same production path.

Answer

Vertical integration and horizontal integration both involve a company reducing its scale of operations in the supply chain.

Answer

There is no difference between vertical and horizontal integration.

C215#1

56 questions

What is the total quality management philosophy?

What are the five definitions of quality?

What are the differences of quality between Manufacturing and Service organizations?

Who are the quality gurus and what were their contributions to the TQM concept?

What are the seven quality control tools management uses to analyze quality problems? Make sure to highlight how each tool can be used.

What are the different costs of quality? List and define each type.

What is the Plan-Do-Study-Act cycle and what is it used for?

How does total quality management impact other functional areas of the company?

What is statistical quality control (SQC)?

Which of the following are causes of variation in a process?

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