Billing & Collections Student Quiz

Where should cash payments be stored?

• A desk drawer
• In your vehicle
• In an envelope
• In a locked cabinet

When does the medical office assistant reconcile the cash and receipts?

• At the beginning of the day
• At the end of the day
• During the middle of your shift
• Within the last 2 hours of your shift

What is an invoice?

• amount that physicians in the same geographic area most commonly charge for the same service.
• an itemized statement for billing purposes.
• payment at the time of service
• a check that is dated for a future date.

How is a physician's fee for service determined?

• its random
• Cost of service, physicians experience, fees charged by surrounding physicians
• how long the patient has been there
• different for each patient based on duration of appointment

What type of language should be avoided in collection letters?

• Pessimistic language
• Friendly use of language
• Antagonizing words or threating language
• Humorous language

What are installments?

• A set number of big payments over a specified time period
• A quarterly amount of payments
• One whole payment
• A set number of smaller payments over a specified time period

On what are reimbursement for OPPS based ?

• Ambulatory payment classification (APCs)
• Prospective Payment system (PPS)
• Resource-based relative Value Scale (RBRVS)
• Time, Technical skills, Mental effort, Physical effort, Judgment, Stress

What information should NOT be included in the disclosure

• Patient Information
• Due date of the final payment
• Reason for the visit
• Interest rate

What type of language and tone should be used in collection letters

• Passive aggressive
• Friendly
• Sarcastic
• Rude

What is a claim?

• A payment at the time of service.
• A document sent to an insurance carrier demanding payment for services provided to the insured patients and their beneficiaries.
• Information that must be complete and correct as well as includes all information necessary for processing.
• Payment at time of service.