Wrong Questions

A hotel is having reservation management problems. What customer service challenge is the hotel facing?

• Operational issues
• Change in marketing trends
• Change in guest expectations
• Retaining staff members

Which of the following scenarios uses an accommodating negotiating style:

• Destiny visits multiple cell phone providers, then signs a contract without informing the other companies.
• Hakeem embraces a strong, “no compromise” attitude while negotiating for a new couch.
• Kenji makes several concessions during a conversation with his landlord, settling for a short-term loss now.
• Adah works together with her manager to build a project schedule they’re both happy with.

According to Maslow’s Hierarchy of Needs, which of the following is a low-level need

• Personal fulfillment
• Prestige
• Friendships
• Respect from others

Which of the following statements about investment banks is true:

• They provide consumers with personal loans and home mortgages.
• They are created, owned, and operated by their members.
• They help raise capital through the issuance of securities.
• They help individuals or businesses transfer the risk of loss.

To calculate free cash flow, you need to subtract __________ from __________.

• cash flow from operations; capital expenditures
• cash flow per share; current stock price
• current stock price; cash flow per share
• capital expenditures; cash flow from operations

What are three types of credit card processing fees?

• Assessment, payment processing, and cash advance fees
• Balance transfer, assessment, and interchange fees
• Interchange, assessment, and payment processing fees
• Interchange, interest, and payment processing fees

Descriptive statistics consist of three basic categories of measures, including measures of central tendency, variability, and

• frequency distribution
• variability
• direct distribution
• functionality

Katherine is working with a customer interested in purchasing a new computer. She shows the customer a model they requested to see, but she also suggests a slightly more expensive model made for gaming, since that’s what the customer intends to use the new computer for. This is an example of

• idea selling
• cross-selling
• suggestion selling
• up-selling

Grocery Mart is a large company. Who is most likely responsible for setting prices at the business?

• Marketing department
• Human resources manager
• President/CEO
• Accounting specialist

A company offers customers a chance to purchase more than one of a particular item at a discounted price. This is an example of __________ product bundling.

• same
• vertical
• pure
• mixed