Guest Services Quiz
Authored by Mary Ann Aggahar
Other
10th Grade
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30 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
What should you do if a guest refuses assistance with their luggage towards the front desk?
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
What should be done to maintain the cleanliness of the luggage storage area?
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
Which statement about handling guest luggage is FALSE?
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
What should you do if a guest has lost their luggage claim stub?
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
What is the correct procedure for handling luggage in an overflow area?
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6.
OPEN ENDED QUESTION
3 mins • 1 pt
How should heavier or larger items be placed on a luggage cart?
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
What should you do to avoid injury when lifting and carrying luggage?
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