Guest Services Quiz

What should you do if a guest refuses assistance with their luggage towards the front desk?

What should be done to maintain the cleanliness of the luggage storage area?

Which statement about handling guest luggage is FALSE?

What should you do if a guest has lost their luggage claim stub?

What is the correct procedure for handling luggage in an overflow area?

How should heavier or larger items be placed on a luggage cart?

What should you do to avoid injury when lifting and carrying luggage?

Where should soft garment bags be placed on a luggage cart?

What is the main function of a door greeter?

What is NOT a typical guest request handled by a concierge?