Energy and Utilities Cloud Quiz

When a new customer moves in, what object is used to determine what type of service is available at the premise?

• ServicePoint

• Meter

• Asset

• Account

What's the recommended first step to ensure a proper migration process when an energy company needs to migrate its legacy data to Energy and Utilities Cloud?

• Clean, transform, and format the source data

• Assess the data in the legacy system

• Establish a testing and validation process

• Migrate the data using available tools

What should be the first step in the build process as the project team moves into the implementation phase after completing discovery and solution design?

• Install Salesforce Service Cloud

• Immediately start building the solution in their favorite technology

• Start evaluating products from third-party suppliers

• Select the Energy and Utilities Cloud applications

What two licenses should be recommended and mapped in the future state architecture to align with the business vision of an energy company running utility-specific processes?

• Service Cloud, Energy and utility Base

• Configure Prince Quote (CPQ), Contract Lifecycle Management (CLM)

• Service Cloud, Contract Lifecycle Management (CLM)

• Energy and utility Base, Contract Lifecycle Management (CLM)

Which cloud works in conjunction with Energy and Utilities Cloud to achieve mass communication for an energy company looking to send various types of communication via digital channels to its customers?

• Communications Cloud

• Service Cloud

• Sales Cloud

• Marketing Cloud

What object is used to store the latest customer invoice in Energy and Utilities Cloud to improve performance?

• ServiceAccount

• Account

• Bill

• Statement

What two elements need to be defined during the discovery phase of the implementation to identify the average response time in installing new electricity connections?

• Define the metrics, Identify the data source

• Define the business stakeholders, Define the data to be migrated

• Define the data to be migrated, Define the metrics

• Identify the data source, Define the business stakeholders

What license is needed to schedule a field technician appointment for a customer using the Energy and Utilities Contact Center Console?

• Salesforce Contact Center license

• Salesforce Service Console license

• Salesforce Field Service license

• Energy and Utilities Base Service license

What is the preferred method to configure the application security to meet the requirement of supporting unauthenticated self-serve portal users for an energy company implementing the Customer Acquisition Management application?

• Assign an Energy Runtime Sales sample permission set

• Create new permission sets

• Assign an Energy Runtime B2C Sales sample permission set

• Assign an Energy Runtime Sales Customer Community User sample permission set

What two processes can modify the look and feel of the application for an energy company using the Customer Acquisition Management application?

• Modify the VEE Digital Order Omniscript, Modify the VEE Consumer Landing Screen Flex Card

• Modify the VEE Logo Card Flex Card, Modify the VEE Digital Order Omniscript

• Modify the VEE Consumer Landing Screen Flex Card, Modify the application Page Layout

• Modify the VEE Logo Card Flex Card, Modify the application Page Layout