Tony's Office Supply Inquiry

Why did Tony call GL Office Supply?

• To place a new order

• To complain about an undelivered package

• To inquire about store hours

• To return a faulty product

What did Tony say at the end of the conversation?

• He apologized for the inconvenience.

• He complained about the wait time.

• He thanked Kelly for her help.

• He requested to speak to a supervisor.

What is the name of the company Tony contacted?

• Staples

• Office Depot

• GL Office Supply

• Kelly's Office Supplies

What did Tony order from GL Office Supply?

• Printer ink

• Stapler

• File folders

• Desk lamp

What did Kelly ask Tony to find to identify his order?

• Order total

• Billing address

• Order number ending in "ES"

• Customer ID

What was the latest possible arrival date given for Tony's package?

• August 5th

• August 8th

• As soon as possible

• The information is not given in the conversation.

Did Kelly confirm that Tony's package would arrive on August 6th, the day of the call?

• Yes

• No

• The information is not given in the conversation.

How long had Tony been waiting for his package when he called?

• 2 days

• 5 days

• 1 week

• The information is not given in the conversation.

According to Kelly, what was the status of Tony's package?

• Lost

• Delivered to the wrong address

• Undelivered but expected to arrive

• The information is not given in the conversation.

Who helped Tony with his inquiry at GL Office Supply?

• Tom

• David

• Kelly

• Sarah