ICT10-Module 4

What was the client’s complaint about?

Client’s complains about _________________________________________.

What you should do to determine the real problem?

To determine the real I would __________________________

How would you troubleshoot the problem presented?

Any changes to the network software or hardware can create problems. This is when reactive network troubleshooting comes in. Is this statement correct?

• Yes

• No

What network troubleshooting approach is also known network breakdown troubleshooting?

• Proactive network troubleshooting

• Reactive network troubleshooting

• Preventive network troubleshooting

• Corrective network troubleshooting

Which steps in a scientific problem-solving approach requires to identify what is the problem all about?

• State the problem

• Research the problem

• Form a hypothesis

• Test the hypothesis

• Draw conclusions and solve problem

Which steps in a scientific problem-solving approach requires to dig deeper into the problem?

• State the problem

• Research the problem

• Form a hypothesis

• Test the hypothesis

• Draw conclusions and solve problem

Which steps in a scientific problem-solving approach requires to solve the network problem?

• State the problem

• Research the problem

• Form a hypothesis

• Test the hypothesis

• Draw conclusions and solve problem

Which steps in a scientific problem-solving approach requires to test the formed hypothesis?

• State the problem

• Research the problem

• Form a hypothesis

• Test the hypothesis

• Draw conclusions and solve problem

Which steps in a scientific problem-solving approach requires to formulate a hypothesis?

• State the problem

• Research the problem

• Form a hypothesis

• Test the hypothesis

• Draw conclusions and solve problem