
CUSTOMER SATISFACTION QUIZ
Authored by Brian Duela
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32 questions
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1.
OPEN ENDED QUESTION
30 sec • Ungraded
NAME (DELACRUZ, JUAN P.)
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2.
MULTIPLE SELECT QUESTION
30 sec • Ungraded
SECTION
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step Jane should take in applying the PDCA cycle to improve customer satisfaction?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
After identifying the issues, what is the next step in the PDCA cycle for Jane?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To reduce wait times, Jane decides to hire more staff and streamline the ordering process. Which phase of the PDCA cycle does this action represent?
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Upon analyzing customer feedback, Jane notices that while wait times have decreased, some customers are still unhappy with the product quality. What phase of the PDCA cycle does this realization prompt?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Jane decides to improve product quality by sourcing higher-quality ingredients and implementing stricter quality control measures. What phase of the PDCA cycle does this decision represent?
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