After working at her organization for a year, Sara has become well acquainted with the office politics. How did she most likely learn about them?

• by reading about the rules in her employee handbook
• by attending a human resources orientation and watching training videos
• by talking with her boss and asking about expectations
• by observing how other employees behaved

Prioritization ensures that an individual is ________.

• delegating work to other employees.
• paying close attention to the little details and looking for something that is out of place or incorrect.
• able to work well with others.
• getting the most important and time-sensitive tasks completed first.

Self-management can help administrative assistants control their emotions so that they always maintain what kind of composure?

• cheerful
• authoritative
• neutral
• professional

Which type of business structure has only one owner?

• sole proprietorship
• partnership
• government
• corporation

Doug and Anne both work at the same law office. Last week, Doug worked from home and was constantly e-mailing Anne to ask for her help finding information that he needed for his case but that could only be accessed at work. Anne was happy to help and responded to all of Doug's texts promptly. What form of communication best describes Doug and Anne's correspondence?

• nonverbal
• written
• direct
• workplace

A _________ is an entity that operates independently and is owned by its members.

• sole proprietorship
• partnership
• corporation
• limited-liability company

In the employment industry, a receptionist and an administrative assistant are considered to be the same job.

• True
• False

Which of the following tools is a computer accessory?

• fax machine
• webcam
• photocopier
• postage machine

Resumes that are submitted online are filtered and sorted by ____________.

• demographics
• keywords
• appearance
• file format

A ___________ resume is a format that focuses on skills and is great to use if your are new to the workforce.

• chronological
• functional
• combination