1. It refers to the exchange thoughts, opinions, and information on things with your family, friends, neighbors, or even to an acquaintance.

1. It is another form of communication, where people make facial expressions, eye contact, and hand and body gestures.

• verbal cues

• nonverbal cues

1. Complete the following: Asking ____-ended questions.

• close

• open

Complete the following: Clarifying for _____________.

• misunderstanding

• misperception

• comprehension

1. Complete the following: Trying conversation __________.

• starters

• keepers

1. Complete the following: Interrupting ______.

• impolitely

• politely

• abruptly

1. Complete the following: ________ opinions.

• Clarifying

• Voicing

• Disregarding

1. Complete the following: Expression with _______.

• starters

• keepers

1. True or False: When giving information, be brief and make sure to state all the information.

• TRUE

• FALSE

1. True or False: When giving information, expressing gratitude is not necessary.

• FALSE

• TRUE