HMPE2 Module 4 Quiz

Why is good grooming important for Valet Staff?

• To impress the guests
• To promote a positive and professional image of one’s self and the establishment.

• To prevent body odor
• To follow hotel policies

What is one standard grooming activity that Valet Staff should observe?

• Taking a daily bath/shower
• Using deodorants/antiperspirants
• Keeping fingernails short
• All of the above

Below are the importance of obtaining guest information prior to arrival EXCEPT for?

• To personalize the service
• To prepare for guest requests
• To provide better assistance
• To increase sales and publicity

Which is NOT an example of guest requests that a Valet Staff may receive?

• Restaurant reservations
• Travel arrangements
• Room service
• Shoe repair

Who may Valet Staff need to liaise with?

• Hotel staff
• Third-party providers
• Guest's entourage
• All of the above

These are the things that a Valet Staff should do when welcoming a guest, EXCEPT for?

• Greet the guest warmly
• Assist with luggage
• Explain the facilities
• Cross-arms and look busy

What is the first step for unpacking a guest's luggage?

• Ask permission from the guest
• Use gloves as PPE
• Segregate items for laundry
• All of the above

What should Valet Staff do when packing a guest's luggage?

• Ask permission from the guest
• Lay everything on the bed
• Make a list of items
• All of the above

What is the role of Valet Staff in processing laundry and pressing?

• To actually do the laundry and pressing
• To fill in the laundry list
• To sort the items
• All of the above

What is the procedure for cleaning guest shoes?

• Wear protective gloves
• Examine the shoe for damage
• Clean the inner part of the shoe
• All of the above