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Bliss Specifc Quiz- Health

Authored by Training Ditto

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Professional Development

Used 14+ times

Bliss Specifc Quiz- Health
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10 questions

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1.

OPEN ENDED QUESTION

3 mins • Ungraded

Use relevant note template and add the info in correct sub section: Cx's first text is looking to buy plan for parents and in laws over and above their CGHS one. 10L cover amount each

Evaluate responses using AI:

OFF

2.

OPEN ENDED QUESTION

3 mins • Ungraded

Use relevant note template and add the info in correct sub section: Cx's dad who is 67 years old had a surgery 5 years before ago. Still taking medication for the same but not aware about the exact diagnosis. We asked cx to share the reports

Evaluate responses using AI:

OFF

3.

OPEN ENDED QUESTION

3 mins • Ungraded

Cx's requirement was to get plans for self- spouse and sis's family. We've discussed self-spouse till terminologies part and cx went inactive. While closing the chat which template you will be using? Please add the information in the subsection as well.

Evaluate responses using AI:

OFF

4.

OPEN ENDED QUESTION

3 mins • Ungraded

Cx intro text: I'm looking for term and health plan for myself and parents, my parents live in Kolkata and I'm in Bangalore. Mention relevant tags/notes you will be adding once cx is okay with discussing health insurance first.

Evaluate responses using AI:

OFF

5.

OPEN ENDED QUESTION

3 mins • Ungraded

If the cx asks about the premiums after you sent terminologies QR, what will be your next step? Hint:Considering the new flow we've to share waiting periods before premiums.

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

3 mins • Ungraded

What all QRs you will be using if cx asks 'if Ditto can help in availing a coporate plan for their startup/company'

Evaluate responses using AI:

OFF

7.

OPEN ENDED QUESTION

3 mins • Ungraded

Scenario: We pitched mutlipay and cx is yet to check our message, it's been 45 mins and now we've to close the chat. Add relevant template before closing the chat. When do we consider a chat to be "completed flow"?

Evaluate responses using AI:

OFF

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