Chapter 3 - Making a Good Impression

Lydia works at a medical facility in which all employees are required to wear white shoes.  Lydia does not agree with the rule.  What should Lydia do?

• Comply with the rule and wear appropriate shoes. 
• Start a petition
• Wear shoes of any color she desires
• Quit her job

Tags

CCSS.L.11-12.6

CCSS.L.8.6

CCSS.L.9-10.6

CCSS.W.11-12.2D

CCSS.W.9-10.2D

 Which of the following demonstrates responsibility?

• Admitting to a mistake 
• Lying about an error 
• Procrastinating
• Taking extended lunch breaks

Tags

CCSS.L.1.6

CCSS.L.3.6

How should employees behave during interactions with clients and co-workers?

• Professionally
• Opinionated
• Judgmentally 
• Disrespectfully

The office manager, Karen, must solve a scheduling problem that affects the entire team.  What should Karen consider before she implements a solution?

• Is this the best solution for me?
• Is this the best solution for the entire team?
• Is this the best solution for the management?

When solving a problem in a group situation, which of the following traits should be demonstrated?

• Compromise
• Independence
• Stubborness
• Inflexiblity

Which of the following is the best method for communicating team goals? 

• Post the handouts on a bulletin board 
• Discuss goals in a group meeting
• Discuss the goals in meetings with one team member at a time 
• E-mail the goals to everyone on the team

What is the first thing you should do if you wanted to become a leader on a team? 

• Take control and make decisions
• Present a good example with hard work
• Hold frequent meetings with members 
• Define a team identity

Effective workers possess strong interpersonal skills.

• True

• False

The way a person looks and dresses is a form of nonverbal communication.

• True

• False

When conflicts arise between team members, responsible team leaders avoid getting involved in the situation.

• True

• False