Process Reinforcement
Authored by Andrea Alonso
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University
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10 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Which is the proper team to be asked for proof of delivery copies?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which team is responsible to provide payment terms information?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If I need to ask for a "return label" so the customer can send back the product to us, what is the correct team to ask to?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the customer has confirmed the remittance of a payment to be applied. Which team needs to be this sent to?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which team the customer needs to send their regular check remittances to?
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where do the customers need to send their wire payment remittances to?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the customer needs Bill Management access, which team can fulfill this request?
AM first and then they escalate to abbillingsupport@odpbusiness.com
AM first an then they escalate to ContractMaint@odpbusiness.com
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