Grievance Procedure Quiz

What is the key purpose of the Grievance Procedure?

• To establish a structured and formal communication channel

• To complicate practical discussion

• To delay the resolution of grievances

• To victimize learners and parents

When should a grievance be raised according to the text?

• After a month of noticing the grievance

• After two weeks of noticing the grievance

• Within one week after it has come to the notice of the learner and/or parent

• There is no specific time mentioned

What is the purpose of the Expedited Grievance Procedure?

• To delay the escalation of formal grievances

• To involve the Trustee committee in all grievances

• To provide a simple and speedy grievance resolution process

• To complicate the grievance resolution process

What is Step 1 of the Formal Grievance Procedure?

• Ignoring the grievance completely

• Informal Discussion and Written Grievance to the Principal

• Directly submitting the grievance to the Trustee committee

• Filing a legal case against the school

Who should investigate the grievance in Step 2 of the Formal Grievance Procedure?

• The class teacher

• An external lawyer

• The Trustee committee

• The Principal

What should be done if the grievance is against the Principal?

• Raise the grievance with the Principal in Step 1

• Ignore the grievance

• Immediately escalate the grievance to the Trustee committee

• File a legal case against the Principal

Who may be present at a grievance enquiry according to the text?

• School janitor

• Trustee committee members

• External lawyer

• Fellow learner representative

What should be used as part of the grievance process in Step 2?

• Grievance Form 1

• A handwritten letter

• Grievance Form 2

• Legal documentation

What should be done with the completed grievance forms?

• Discarded immediately

• Given to the school janitor

• Placed in the learner's personnel file

• Sent to the Trustee committee

What is the finality of the decision reached in a grievance?

• The decision is final

• The decision can be appealed multiple times

• The decision is subject to change

• The decision is kept confidential