
Network Troubleshooting Methodology Quiz
Authored by Dalia Pulido
Instructional Technology
12th Grade
Used 9+ times

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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in the network troubleshooting methodology?
Establish a plan of action to resolve the problem
Identify the problem
Document findings, actions, outcomes, and lessons learned
Consider multiple approaches
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a method used to consider multiple approaches in network troubleshooting?
Top-to-bottom
Bottom-to-top OSI model
Divide and conquer
Random selection
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be done if the theory to determine the cause of a network issue is confirmed?
Reestablish a new theory
Determine the next steps to resolve the problem
Escalate the issue immediately
Ignore the findings
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is essential to verify after implementing a solution in network troubleshooting?
The cost of the solution
Full system functionality
The speed of implementation
The number of personnel involved
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
After identifying the problem, what should be done next in the troubleshooting process?
Verify full system functionality
Establish a theory of probable cause
Implement the solution
Document the findings
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the final step in the troubleshooting process?
Verify full system functionality
Establish a plan of action
Document findings, actions, outcomes, & lessons learned
Implement the solution or escalate as necessary
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following actions should be considered when identifying the problem?
Use troubleshooting tools like netstat, ping, tracert
Questioning users
Approach multiple problems individually
Identify symptoms
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