Sales Techniques

If a customer bought a blue pen and if the sales person suggests a red pen. What is this selling called?

• Cross Selling

• Up selling

• Suggestive selling

• Hard selling

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

What is in a feedback

• Only criticism

• Both compliments and complains

• Constructive criticsm

• Only Complaints

What is the most important element a salesperson must have prior to selling a product or service?

• The Pricing and the discounts

• The payment methods avaiable

• How to handle customers

• Product Knowledge

Name the 3 sources where customers can get information from?

• Personal, Commercial and Public Sources

• Personal, Commercial and Overseas Sources

• Corporate, Commercial and Public Sources

• Personal,Private and Public Sources

Tags

CCSS.RI.3.5

CCSS.RL.4.1

CCSS.RL.5.1

CCSS.RL.9-10.9

What is an Incentive trip?

• a combination of reward, recognition and reimbursement

• a combination of reward, relaxation and reimbursement

• a combination of reward, reassurance and relaxation

• a combination of reward, recognition and relaxation

What does business ethics consist of?

• Morality, Trust, Responsibility and Reliability

• Morality, Trust, Cheating and Reliability

• Morality, Trust, Responsibility and being Generous.

• Morality, knowledge, Responsibility and Reliability

A customer wants to buy a Hand phone from your Company and you suggest to also buy a screen protector, This is called?

• Cross Selling

• Suggestive Selling

• Up Selling

• Either Up selling or suggestive selling

An Elevator Pitch lasts less than

• 5 mins

• 2 mins

• 6 mins

• 10 mins

A Cold call sales patch is always done via

• Face to Face

• Internet

• Internet and telephone

• Telephone

When a salesperson leans at the back of his chair during a sales pitch shows

• Unpreparedness

• Fakeness

• Fear

• Disrespect

Tags

CCSS.RI.11-12.7

CCSS.RI.9-10.7

CCSS.RL.11-12.7

CCSS.RL.8.7

CCSS.RL.9-10.7