Complaining and apologizing

What is the main aim of the lesson ?

• To learn how to make common complaints, requests, and apologies.

• To learn how to write essays.

• To learn about historical events.

• To learn mathematical equations.

Which of the following is NOT listed as a possible answer for complaints in the document?

• Wash up the dishes

• Turn off your phone

• Study for the test

• Clean up the mess, your room

What do students do after writing down four complaints?

• They leave the class.

• Their partner guesses if the complaints are valid.

• They write an essay.

• Their partner guesses if the complaints object to a negative behaviour, attitude, habit or condition.

What is a common complaint that teenagers have about their parents according to the document?

• They give too much pocket money.

• They don't listen to their opinions.

• They cook delicious meals.

• They help with homework.

According to the document, what do parents often complain about their teenagers doing?

• Helping too much around the house.

• Watching too much TV.

• Studying too hard.

• Eating healthy food.

What can complaints be about, as explained in the document?

• Positive behaviors only.

• Negative behaviors, attitudes, or habits.

• Compliments to others.

• Requests for help.

Which example shows a complaint about a condition from the document?

• "This room is too warm."

• "This city has little traffic."

• "This room is too cold."

• "Petrol is very cheap."

What word can be used to make a request more polite after a complaint?

• Demand

• Please

• Command

• Force

Which phrase can be used to make a request stronger?

• I would appreciate

• I suggest

• I insist

• I request

Match the phrasal verb with the correct action: "turn up/down" is most likely used with which item?

• the music

• your clothes

• the dishes

• your shoes