DEIS Final

DEIS Final

1st - 5th Grade

35 Qs

quiz-placeholder

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DEIS Final

DEIS Final

Assessment

Quiz

Social Studies

1st - 5th Grade

Practice Problem

Easy

Created by

Kathy York

Used 5+ times

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35 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer expectations tend to change over time, affecting their perception of service quality.

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The degree to which a product or service satisfies its intended purpose is determined by design, conformance to design, cost, and reputation of the producer.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

TQM expands the traditional view of quality beyond looking only at the quality of the final product or service to looking at the quality of every aspect of the process.TQM expands the traditional view of quality beyond looking only at the quality of the final product or service to looking at the quality of every aspect of the process.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Because courtesy is subjective, it cannot be considered a factor in service quality.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Continuous improvement focuses on achieving major breakthroughs in product or service quality.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The expression "quality at the source" refers primarily to the practice of requiring each of our vendors to provide quality parts and materials.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Modern quality management emphasizes finding and correcting mistakes before they reach the customer—catching the errors before they are shipped.

True

False

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