Winback DTV

Winback DTV

Professional Development

55 Qs

quiz-placeholder

Similar activities

1250

1250

Professional Development

50 Qs

VI Language Development – Stages MCQ

VI Language Development – Stages MCQ

Professional Development

50 Qs

Q-650

Q-650

Professional Development

50 Qs

Q-550

Q-550

Professional Development

50 Qs

Q-600

Q-600

Professional Development

50 Qs

Latihan Evaluasi Akademik Orientasi PPPK

Latihan Evaluasi Akademik Orientasi PPPK

Professional Development

50 Qs

Prepositions

Prepositions

4th Grade - Professional Development

50 Qs

Socialization Process – 50 MCQs

Socialization Process – 50 MCQs

Professional Development

50 Qs

Winback DTV

Winback DTV

Assessment

Quiz

Education

Professional Development

Practice Problem

Medium

Created by

Empereon Constar

Used 22+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

55 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

When searching in CCKM which "Computer short cuts" will be most likely to use.

CTRL + F

WINDOWS KEY + L

CTRL + N

CTRL + A

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

False or True: You need to advise the customer of all fees.

False

True

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What does AER stand for?

A –Acknowledgment

E – Express

R – Reassurance

A – Accountable

E – Experience

R – Release

A –Acknowledgment

E – Empathy

R – Reassurance

A – Accountable

E – Empathy

R – Release

4.

FILL IN THE BLANK QUESTION

3 mins • 1 pt

What programming package has 200+ channels

5.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

Which channel is a Local Channel (Select all that apply)

NBC

The CW

PBS

ABC

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

DIRECTV CARES provides a streamlined approach to the behaviors and commitments needed for each customer interaction. What does "CARES" stand for?

Center Correction, Be Accountable & Read and Discovery, Be the Expert, and Sale

Customer
Center,

Be Acknowledge & Read and De-escalate, Be the 
experience, and Summarize

Center Customer, Be Acknowledge & Read and De-escalate, Be the experience, and Sale

Customer
Connection,

Be Accountable & Research and Discovery, Be the 
Expert, and Summarize

7.

MULTIPLE SELECT QUESTION

3 mins • 1 pt

CCKM is known for what... (select all the apply)

Customer service knowledge base ONLY

It provides you with customer's information. such as address, phone number, and product information (It's our Yellow book)

It provides you with the necessary guidance to quickly and effectively resolve customers’ questions and issues. (It's our Google)

It is the central resource for the most accurate and up-to-date information (It's our Google)

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?