Telphone Message

Receptionist: Indah Travel, ....................................?

Caller : Is Ardi Hermawan in, please?

Receptionist : Yes, He is. I'll put you through.

Caller: Thank you.

• May I help you?

• Who is it?

• May I call you later?

• Can you help me?

• would you like to help me?

Caller : Good morning. Can I speak to Diah ?                      

Rumi : I'm afraid she is still meeting until 11 o'clock. would you like to leave a message?  

Caller : No thanks. ...........................................  

Rumi : Certaintly. You may call again later.  

• I'll come

• Can I meet her

• Can you call me Back?

• May I call later?

which expression of the following is to cancel an appointment?

• sure, that will be fine

• okay, I'll be there at 4 o'clock.

• great, its perfect time.

• yes, I think so.

• I'm afraid I can't

Caller : Hello, can I speak to Budi Susanto?

Office worker : Yes, hold on, please. Sorry, Budi Susanto is out of the office right now.                        

what does "yes hold on, please" mean?

• asking for an information

• asking the caller to wait

• making contact

• taking a message for someone

• introducing herself

what do we say for the caller to leave a message?

• thank you for holding

• would you like to leave a message?

• I'm afraid I can't hear you.

• who's calling please?

• hold the line, please.

Rika : Can I see you tomorrow night at 7?                                                   Vivi : Okay. that won't be a problem.                                                  

what does Vivi express?

• cancelling appointment

• making reservation

• approving appointment

• making contact

• leaving a message

Andre  : I need to book a room for this weekend. May I know the rate?

Banu    : .......................... And which room would you like to have, single or double?

Andre   : Sure. My name is Andrea Thomas and I'd like single room, please.

• Will you put me through Mr.Brown?

• Can I talk to the manager?

• May I leave a message?

• May I know who's speaking?

• I don't know what you mean

Customer service : Customer service, this is Lina speaking can I help you?

Andra : I'm Andra, I want to activate online banking on my phone

 customer service : ................................................................

Andra : sure, 088812345662                          

• can I have your number?

• what is your number?

• how much is your number?

• what kind of your number?

• where is your phone?

Lusi said, " I work as a receptionist."

She said that ...

• I work as a receptionist

• I worked as a receptionist

• she works as a receptionist

• she worked as a receptionist

• she is working as a receptionist

Rianti said, " I begin to understand how to use the new machine."

• Rianti wanted to know if she began to understand how the new machine works.

• Rianti asked me if she began to undestend how to use the new machine

• Rianti said that she began to understand how to use the new machine

• Rianti said that she begin to understand how the new machine works.

• Rianti says that she began to understand how the new machine works.