Cashier Training Quiz

What should a cashier do if a customer complains about receiving the wrong change?

• Ignore the customer

• Apologize and arrange for a till check with supervisor

• Give the customer a discount

• Ask the customer to leave

Why is it important to maintain a sufficient level of change and notes at the payment point?

• To make payments faster

• To avoid giving too many coins to the customer

• To impress the customer

• To make the till look full

What is the purpose of an 'up-lift' in a payment system?

• To make the system look high-tech

• prevent build up of cash and theft

• To make it easier to calculate taxes

• To speed up the payment process

Answer explanation

to avoid having to give too many coins to the customer and avoid 'wasting' change as this adds to delays and the cashier having to source change else where, which could affect service

What should a cashier do first if they have insufficient change to process a customer's transaction?

• Ask the customer if they have the correct amount

• Give the customer less change

• Ignore the issue

• Close the register

• politely ask the customer to wait while you find some

If a cashier suspects a debit/credit card has been tampered with, what should they do?

• Complete the transaction quickly

• Politely inform the customer that the supervisor needs to authorize the transaction

• Use another customer's card

• Put the card away

What are possible consequence of not reporting mistakes at the payment point?

• Getting a promotion

• Till does not balance

• Receiving a bonus

• Winning a prize

• cashier accused of theft

What should you do if a customer disputes items on a bill?

• Apologize and advise

• Ignore the customer

• Only apologize

• Only verify details

• verify details and follow establishment procedures

Who is responsible for the accuracy of the payment point?

• The manager

• The customer

• Anyone who uses the payment point

• The cashier

What is one type of management information that can be obtained from the payment point?

• Employee attendance

• Stock levels

• Office supplies

• Marketing strategies

• total takings and breakdown

What should a cashier do if a customer is acting suspiciously near a payment point?

• Ignore the customer

• Secure payment point and inform supervisor

• Ask the customer to leave

• Offer assistance to the customer