Topic 1

is a collection of people working together to achieve a common purpose.

making organizations have as one of their main organizations goals to maximize profits.

They tend to serve more of a social or environmental purpose

is the process of reaching organizational goals by working with and through people and other organizational resources

refers to management use of organizational resources in meeting organization goals. It is often described as "doing the right things."

is a degree to which organizational resources contribute to productivity

is someone who coordinate and oversees the work of other people so that organizational goals can be accomplished

- Receive an optimal service experience

- Demonstrate the mindset of an engaged employee with intrinsic motivation; provide an optimal service experience

- Model the behavioral changes; empower and coach the team to take more ownership and responsibility; encourage problem solving